Diagnosing and resolving technical issues related to software applications. This involves investigating and analyzing problems reported by users, identifying the root cause, and implementing appropriate solutions.Managing and resolving incidents related to software applications, track and prioritize reported issues, ensure timely resolution, and communicate updates to users and stakeholders.Testing new software releases or updates to ensure they function properly and do not introduce new issues. This includes creating test cases, executing tests, and providing feedback to development teams.Provide assistance and guidance to end-users who are experiencing difficulties with software applications, respond to user inquiries, provide instructions on how to use specific features, and offer troubleshooting advice.Create and update documentation, user guides, and knowledge base articles to assist users in resolving common issues independently.

Diagnosing and resolving technical issues related to software applications. This involves investigating and analyzing problems reported by users, identifying the root cause, and implementing appropriate solutions.Managing and resolving incidents related to software applications, track and prioritize reported issues, ensure timely resolution, and communicate updates to users and stakeholders.Testing new software releases or updates to ensure they function properly and do not introduce new issues. This includes creating test cases, executing tests, and providing feedback to development teams.Provide assistance and guidance to end-users who are experiencing difficulties with software applications, respond to user inquiries, provide instructions on how to use specific features, and offer troubleshooting advice.Create and update documentation, user guides, and knowledge base articles to assist users in resolving common issues independently.

Supporting the company’s ERP including Infor M3, SCE and IBM i AS/400.Training and supervising new team members.Responsible for the integration of the company's ERP with the Egyptian Tax Portal.Implementing and testing new requirements in the business cycle.Querying, updating and altering SQL and DB2 databases when needed.Supporting IBM i Access For Windows & linux client.

Managing & training a team of IT specialists to ensure smooth IT operations workflow.Planning and implementing IT infrastructure for the new branches.Preparing technical manuals and SOPs for the IT team.Interviewing and selecting new team members.Acting as a second line of support to the escalated problems.Ensuring that all problems submitted through the ticketing system are solved within the SLA.Technical experience with Cisco routes & switches, Aruba access points, Fortigate firewalls, Honeywell PDAs, Data loggers, CCTV, UPS, label and thermal printers, windows servers.

Responsible for all the IT operations in the company branch including user, system, network and hardware support.

Troubleshooting problems related to operating systems and networks.Fixing problems related to computer hardware.