-Proactively manage day-to-day operational activities, administering,enhancing, and optimizing SMAX and UCMDB systems formaximum efficiency and effectiveness.-Efficiently streamline IT processes to ensure seamless operationsand optimal functionality.-Expertlygatherand meticulouslyanalyze organizationalrequirements, aligning them strategically to drive the achievementof key organizational goals.-Support the organization with business analysis… Show more -Proactively manage day-to-day operational activities, administering,enhancing, and optimizing SMAX and UCMDB systems formaximum efficiency and effectiveness.-Efficiently streamline IT processes to ensure seamless operationsand optimal functionality.-Expertlygatherand meticulouslyanalyze organizationalrequirements, aligning them strategically to drive the achievementof key organizational goals.-Support the organization with business analysis, documentation, and data modeling. Show less

-Implement, configure, and upgrade OpenText (Microfocus) Service Manager X (SMAX), Robotic Process Automation (RPA), and Universal Configuration Management DB (UCMDB) with adherence to the best practices.-Admin OpenText (Microfocus) systems and enhance all modules’ workflows and processes to host any new environmental requirements that affect the IT department’s day-to-day activities.-Integrate with other OpenText (Microfocus) / external systems and tools.-Provide the needed ITIL… Show more -Implement, configure, and upgrade OpenText (Microfocus) Service Manager X (SMAX), Robotic Process Automation (RPA), and Universal Configuration Management DB (UCMDB) with adherence to the best practices.-Admin OpenText (Microfocus) systems and enhance all modules’ workflows and processes to host any new environmental requirements that affect the IT department’s day-to-day activities.-Integrate with other OpenText (Microfocus) / external systems and tools.-Provide the needed ITIL consultancy based on hands-on experience and enhance the applied ITIL Process according to the organization's environmental changes.-Contribute to the IT department’s process improvement programs.-Contribute to all kinds of technical assistance and technical reviews.-Contribute to project delivery documents, knowledge sessions, etc.-Managed multiple deadlines across several businesses to meet the dynamic needs of multiple clients. Show less