Ahmed Ezz Email & Phone Number

Mississauga, Ontario, Ca

● Implement cloud and on-premise solutions for 8+ complex enterprise clients by leading design, execution and support of cloud migrations and operating systems infrastructure in Azure, AWS and VMware ● Align technical solutions with business objectives by creating standards and strategy for 50+ projects● Maintain availability and reliability of systems by managing teams of 8+ level 1 and 2 support professionals● Identify impactful solutions by working collaboratively with clients to gather requirements, define objectives and research solutions with high scalability that align with enterprise strategy

Cairo, Dubai, Eg

● Facilitated launch of Egypt’s first fully digital bank and executed $100M project by leading design, roadmaps and implementation of information technology systems and infrastructure ● Managed projects of $100K to $100M in revenue by leading team of 15+ employees in operations from pre-sale through project implementation and utilizing project-management skills to collaborate with clients ● Ensured efficient execution of roadmaps by coordinating with 29+ external vendors to secure technologies ● Secured revenue and ensured project completion by gathering client technical requirements, identifying solutions, and leading teams for 15+ information technology and cloud infrastructure projects ● Consistently communicated project status to stakeholders by monitoring progress, gathering feedback, executing data analysis for individual projects and making recommendations for process improvement

Giza, Giza, Eg

● Enhanced operations for microfinance banks with 100M in revenue by leading all aspects of information technology operations including ops, IT support, security compliance and development teams ● Salvaged company operations by jumping in mid-project to solve complex issues and rebuilding functioning IT operations within 30 days ● Facilitated continuous improvement and ensured high performance of IT systems by providing strategic direction, training, support and infrastructure management for 22 branch locations with 500 employees ● Led integration of IT systems and services throughout the organization by utilizing project-management and interpersonal skills to collaborate with cross-functional business units ● Established efficient allocation of resources by managing IT budgets of $500K up to $2M

Jeddah, Saudi Arabia, Sa

● Managed IT operations for 8 hospitals and 50 lab branches by providing vision, strategy and leading implementation of IT services across the entire enterprise ● Led transition digital databanks and facilitated creation of first healthcare databank in Egypt by managing information technology systems, developing policies and procedures and implementation of new systems ● Maintained high reliability and uptime of systems by leading 8+ individual IT service desk teams and implementing effective support systems and best practices

Cairo, New Maadi, Eg

● Enhanced customer service by developing and managing 5+ service delivery teams from the ground up including pre-sales, product managers, deployment and support teams ● Transformed company into a leading systems integrator in less than 1 year by developing business plans, roadmaps, service level agreements and managing vendor relationships ● Secured revenue by utilizing interpersonal skills to ensure customer growth and developing long term partnerships and customer relationships

● Built and managed platform solutions team of 4 senior consultants in the transition from classic distribution to value added distribution across regional business ● Led team in support for 500+ re-sellers in the design, execution, implementation and support of IT, datacenter and technical solutions for large enterprise clients ● Executed project-management for clients by gathering requirements, executing data analysis, and managing reporting to communicate status updates and facilitate strategic-decision making ● Met and exceeded key performance indicator of 250K net profit by developing and training team members, guiding projects, and efficiently managing resources● Ensured execution 30M Saudi National Guard hospital datacenter project by utilizing effective project management skills to develop roadmaps and facilitate execution

Cairo, Eg

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service.• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.• Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization.• Conduct in-depth analysis of data to ensure accurate records for finance, logistics, and retail systems.• Manage support and technical team responsible for system administration and maintenance of all corporate servers and workstations.• Research and implement best practices in help desk and IT support. • Managing and facilitating meetings, IT service delivery managers ensure that teams are improving performance, service, and product quality. • Ensure that the organization is using the appropriate technology and software and is not using End-of-Life software.Achievements:• Managed the Development of a complete IT Helpdesk environment based on Microsoft CRM Engine.• Managed the migration of a Hosted Exchange environment to Microsoft Cloud for over 10 clients.

Jebel Ali Free Zone, Dubai, Ae

• Drive alignment to the goals and strategy of Microsoft with external customers, vendors, and suppliers and maintain good working relationships and strong communication channels.• Perform market research, conduct analyses, and examine customer and technology-related industry trends, as well as industry-specific requirements or regulations.• Solve complex Network Capacity Delivery matters, identify areas of opportunity, and lead process improvements.• Provide engineering support and assist in client technical discussions, proposals, development, & management in the managed services arena.• Acts as the support escalation point for their clients overseeing resolution and client satisfaction.• Creating new strategies for better service delivery optimization.• Leading the service delivery team and making sure that everything is on schedule.Achievements:• Research and analysis of IT projects for the Group IT as part of the IT Service delivery team. Including but not limited to working on enhancing infrastructure, Network Services, Business Applications.• Provide consulting for the various teams in the IT Department across the 11 countries.• Awarded by Microsoft for managing the early adoption of windows 2008 server environment.

Jebel Ali Free Zone, Dubai, Ae

• Collaborating on software development projects with the engineering, sales, and customer services departments.• Writing code and scripts for applications, as well as installing, maintaining, and testing applications.• Performing diagnostic tests and debugging procedures, as well as improving code and re-designing tasks.• Documenting development processes, procedures, and application version histories.• Generating ideas for software innovation based on market trends.• Ensure the software continues to work properly after maintenance and testing.• Manage all aspects of the application for future upgrades and maintenance.Achievements:• Worked with Microsoft HQ in Redmond in developing and implementing the first Arabic based integration between Microsoft and IBM AS/400 System.• Deployed the first production virtualization environment for Mantrac Group in 2004.

• Experience with the leading tools for ETL and Warehousing Database platforms as Computer Architecture, Networking, TCP/IP, DB2 Programming and Administration, Programming Concepts, Object Oriented Programming, Windows Server 2003 Implementation, and Administration.• Hands-on expertise in solutioning covering data ingestion, data cleansing, ETL, data mart creation, and exposing data for consumers.Achievements:• Outsourced by IBM Egypt for Saudi Business Machines Formally IBM Saudi Arabia to deliver IBM Training to Graduate Saudi Arabia Citizen as part of a Saudi IBM Workforce Development Initiative project part of GOTEVOT project.

Redmond, Washington, Us

• Outsourced for Microsoft Algeria through its CTEC Logitel in Algeria.• Deliver training to its biggest Customer in this Region GROUPMENT BERKINE (SONATRACH ANADARKO) IT Department Team on Windows 2003 and Exchange 2003 technologies.• Execute training sessions, webinars, workshops etc. in groups or individually.

Pl

• Using ITSoft, the software houses for ITS (international Turnkey Solutions) a leading company in the field of IT located in Kuwait and operated in more than one country in the region.• Support activates for the company banking systems running on SYBASE Database on SUN SOLARIS and windows environments.• Management and support of the Company internet including; IPlanet mail server, Windows 2000 Domains, Share point portal, and more.• Assist team members in troubleshooting tactics and communicate effectively to resolve IT issues.• Ensures operations are running smoothly.

• Responsible of all the administration and management tasks of the IDC (Internet data center).• Monitor network stability and performance to ensure 24x7 operations and resolving service impacts as they occur.• Troubleshoot and resolve incidents, in adherence to Data Center processes regarding incident tracking, response, and documentation.• Support system administrators, backup/recovery and maintain tape library.

• Worked with GNS Egypt is an organization dedicated to providing best of breed e-business solutions.• Offer a variety of products and services that fit almost any budget and fulfill the needs of organizations regardless of size.• Responsible of developing software solution for company customers mainly mobile sales force automation solutions.• Developing business and IT solutions using RPA technology to automate processes.• Research, design, implement innovative software solutions.• Develop unit tests and work with Quality Control members on solving the defects.

Feltham, Gb

• Develops and a support enterprise solution for its customers which is a Microsoft partner.• Responsible of both the local and the customer’s networks designs maintains.• Oversee security issues.• Teaching technical courses for the company employees and customers.

• Responsible of Administering and supporting the company network.• Assist in developing the web site of the company.• Quality-test and troubleshoot the website.• Create website layout/user interface by using standard HTML/CSS practices.• Create and maintain software documentation.

• Responsible of assembling the pc.• Provide technical support and after sales support for the company customers.• Conduct initial diagnostics and undertake basic fault diagnostics to resolve any issue if possible. • Provide updates as needed to the customer in order to meet performance objectives.• Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.

• Responsible of assembling the pc.• Provide technical support and after sales support for the company customers.• Diagnose and troubleshoot technical issues, including account setup and network configuration.• Ask customers targeted questions to quickly understand the root of the problem.• Provide prompt and accurate feedback to customers.

Garnich, Lu

• Responsible of after sales technical support for the company customers.• Resolve customer complaints via phone & meetings.• Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status.• Conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bsc, Computer Science And Information Systems

Post Graduate Diploma, Telecommunication Management