Ahmed Ezz Email & Phone Number

Mississauga, Ontario, CA

• Implement cloud and on-premise solutions for 8+ complex enterprise clients by leading design, execution and support of cloud migrations and operating systems infrastructure in Azure, AWS and VMware
• Align technical solutions with business objectives by creating standards and strategy for 50+ projects
• Maintain availability and reliability of systems by managing teams of 8+ level 1 and 2 support professionals
• Identify impactful solutions by working collaboratively with clients to gather requirements, define objectives and research solutions with high scalability that align with enterprise strategy

Cairo, Dubai, EG

• Facilitated launch of Egypt’s first fully digital bank and executed $100M project by leading design, roadmaps and implementation of information technology systems and infrastructure
• Managed projects of $100K to $100M in revenue by leading team of 15+ employees in operations from pre-sale through project implementation and utilizing project-management skills to collaborate with clients
• Ensured efficient execution of roadmaps by coordinating with 29+ external vendors to secure technologies
• Secured revenue and ensured project completion by gathering client technical requirements, identifying solutions, and leading teams for 15+ information technology and cloud infrastructure projects
• Consistently communicated project status to stakeholders by monitoring progress, gathering feedback, executing data analysis for individual projects and making recommendations for process improvement

Giza, Giza, EG

• Enhanced operations for microfinance banks with 100M in revenue by leading all aspects of information technology operations including ops, IT support, security compliance and development teams
• Salvaged company operations by jumping in mid-project to solve complex issues and rebuilding functioning IT operations within 30 days
• Facilitated continuous improvement and ensured high performance of IT systems by providing strategic direction, training, support and infrastructure management for 22 branch locations with 500 employees
• Led integration of IT systems and services throughout the organization by utilizing project-management and interpersonal skills to collaborate with cross-functional business units
• Established efficient allocation of resources by managing IT budgets of $500K up to $2M

Jeddah, Saudi Arabia, SA

• Managed IT operations for 8 hospitals and 50 lab branches by providing vision, strategy and leading implementation of IT services across the entire enterprise
• Led transition digital databanks and facilitated creation of first healthcare databank in Egypt by managing information technology systems, developing policies and procedures and implementation of new systems
• Maintained high reliability and uptime of systems by leading 8+ individual IT service desk teams and implementing effective support systems and best practices

Cairo, New Maadi, EG

• Enhanced customer service by developing and managing 5+ service delivery teams from the ground up including pre-sales, product managers, deployment and support teams
• Transformed company into a leading systems integrator in less than 1 year by developing business plans, roadmaps, service level agreements and managing vendor relationships
• Secured revenue by utilizing interpersonal skills to ensure customer growth and developing long term partnerships and customer relationships

• Built and managed platform solutions team of 4 senior consultants in the transition from classic distribution to value added distribution across regional business
• Led team in support for 500+ re-sellers in the design, execution, implementation and support of IT, datacenter and technical solutions for large enterprise clients
• Executed project-management for clients by gathering requirements, executing data analysis, and managing reporting to communicate status updates and facilitate strategic-decision making
• Met and exceeded key performance indicator of 250K net profit by developing and training team members, guiding projects, and efficiently managing resources
• Ensured execution 30M Saudi National Guard hospital datacenter project by utilizing effective project management skills to develop roadmaps and facilitate execution

Cairo, EG

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service.
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
• Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization.
• Conduct in-depth analysis of data to ensure accurate records for finance, logistics, and retail systems.
• Manage support and technical team responsible for system administration and maintenance of all corporate servers and workstations.
• Research and implement best practices in help desk and IT support.

Jebel Ali Free Zone, Dubai, AE

• Drive alignment to the goals and strategy of Microsoft with external customers, vendors, and suppliers and maintain good working relationships and strong communication channels.
• Perform market research, conduct analyses, and examine customer and technology-related industry trends, as well as industry-specific requirements or regulations.
• Solve complex Network Capacity Delivery matters, identify areas of opportunity, and lead process improvements.
• Provide engineering support and assist in client technical discussions, proposals, development, & management in the managed services arena.
• Acts as the support escalation point for their clients overseeing resolution and client satisfaction.
• Creating new strategies for better service delivery optimization.

Jebel Ali Free Zone, Dubai, AE

• Collaborating on software development projects with the engineering, sales, and customer services departments.
• Writing code and scripts for applications, as well as installing, maintaining, and testing applications.
• Performing diagnostic tests and debugging procedures, as well as improving code and re-designing tasks.
• Documenting development processes, procedures, and application version histories.
• Generating ideas for software innovation based on market trends.
• Ensure the software continues to work properly after maintenance and testing.

• Experience with the leading tools for ETL and Warehousing Database platforms as Computer Architecture, Networking, TCP/IP, DB2 Programming and Administration, Programming Concepts, Object Oriented Programming, Windows.
• Hands-on expertise in solutioning covering data ingestion, data cleansing, ETL, data mart creation, and exposing data for consumers.Achievements:
• Outsourced by IBM Egypt for Saudi Business Machines Formally IBM Saudi Arabia to deliver IBM Training to Graduate Saudi Arabia Citizen as part of a Saudi IBM Workforce Development Initiative project part of GOTEVOT.

Redmond, Washington, US

• Outsourced for Microsoft Algeria through its CTEC Logitel in Algeria.
• Deliver training to its biggest Customer in this Region GROUPMENT BERKINE (SONATRACH ANADARKO) IT Department Team on Windows 2003 and Exchange 2003 technologies.
• Execute training sessions, webinars, workshops etc. in groups or individually.

PL

• Using ITSoft, the software houses for ITS (international Turnkey Solutions) a leading company in the field of IT located in Kuwait and operated in more than one country in the region.
• Support activates for the company banking systems running on SYBASE Database on SUN SOLARIS and windows environments.
• Management and support of the Company internet including; IPlanet mail server, Windows 2000 Domains, Share point portal, and more.
• Assist team members in troubleshooting tactics and communicate effectively to resolve IT issues.
• Ensures operations are running smoothly.

• Responsible of all the administration and management tasks of the IDC (Internet data center).
• Monitor network stability and performance to ensure 24x7 operations and resolving service impacts as they occur.
• Troubleshoot and resolve incidents, in adherence to Data Center processes regarding incident tracking, response, and documentation.
• Support system administrators, backup/recovery and maintain tape library.

• Worked with GNS Egypt is an organization dedicated to providing best of breed e-business solutions.
• Offer a variety of products and services that fit almost any budget and fulfill the needs of organizations regardless of size.
• Responsible of developing software solution for company customers mainly mobile sales force automation solutions.
• Developing business and IT solutions using RPA technology to automate processes.
• Research, design, implement innovative software solutions.
• Develop unit tests and work with Quality Control members on solving the defects.

Feltham, GB

• Develops and a support enterprise solution for its customers which is a Microsoft partner.
• Responsible of both the local and the customer’s networks designs maintains.
• Oversee security issues.
• Teaching technical courses for the company employees and customers.

• Responsible of Administering and supporting the company network.
• Assist in developing the web site of the company.
• Quality-test and troubleshoot the website.
• Create website layout/user interface by using standard HTML/CSS practices.
• Create and maintain software documentation.

• Responsible of assembling the pc.
• Provide technical support and after sales support for the company customers.
• Conduct initial diagnostics and undertake basic fault diagnostics to resolve any issue if possible.
• Provide updates as needed to the customer in order to meet performance objectives.
• Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.

• Responsible of assembling the pc.
• Provide technical support and after sales support for the company customers.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem.
• Provide prompt and accurate feedback to customers.

Garnich, LU

• Responsible of after sales technical support for the company customers.
• Resolve customer complaints via phone & meetings.
• Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status.
• Conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bsc, Computer Science And Information Systems

Post Graduate Diploma, Telecommunication Management