Ensure all operations are carried on in an appropriate, cost-effective wayImprove operational management systems, processes and best practicesPurchase materials, plan inventory and oversee warehouse efficiencyFormulate business strategy with others in the executive teamDesign policies that align with overall strategyCoordinate customer service operations and find ways to ensure customer retentionManage contracts and relations with couriers, vendors, partners and other stakeholdersEvaluate risk and lead quality assurance effortsMentor and motivate teams to achieve productivity and engagementReport on operational performance and suggest improvements