3.5 years experience in Sales and Marketing, Experienced CRM, sales processes and Digital Marketing, Delivered 100% on sales targets for 3 consecutive years.I am always energetic & always searching for new experience and eager to learn new skills.
Abouda Computer
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Sales Service RepresentativeAbouda Computer Apr 2021 - PresentKhartoum, Sudan1. Identifying potential customers and generating leads through various channels such as cold calling, networking, and referrals.2. Presenting and demonstrating products or services to potential customers.3. Acting as a liaison between the customer and the sales team to ensure a smooth sales process.4. Answering customer questions and providing product or service information.5. Negotiating and closing sales deals.6. Building and maintaining strong relationships with… Show more 1. Identifying potential customers and generating leads through various channels such as cold calling, networking, and referrals.2. Presenting and demonstrating products or services to potential customers.3. Acting as a liaison between the customer and the sales team to ensure a smooth sales process.4. Answering customer questions and providing product or service information.5. Negotiating and closing sales deals.6. Building and maintaining strong relationships with customers to ensure customer retention and repeat sales.7. Following up with customers to ensure their satisfaction and address any concerns or issues.8. Meeting or exceeding sales targets and objectives.9. Collaborating with the sales team to develop effective sales strategies and tactics.10. Keeping up to date with industry trends and developments to provide accurate information to customers. Show less
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Customer Service RepresentativeMtn Oct 2020 - Mar 2022Sudan1. Responding to customer inquiries via phone, email, or live chat.2. Assisting customers with product selection and providing information about pricing, availability, and features.3. Resolving customer complaints or issues by investigating the problem, offering solutions, and following up to ensure customer satisfaction.4. Processing orders, returns, and exchanges, handling billing inquiries, and updating customer accounts.5. Maintaining a high level of product knowledge to… Show more 1. Responding to customer inquiries via phone, email, or live chat.2. Assisting customers with product selection and providing information about pricing, availability, and features.3. Resolving customer complaints or issues by investigating the problem, offering solutions, and following up to ensure customer satisfaction.4. Processing orders, returns, and exchanges, handling billing inquiries, and updating customer accounts.5. Maintaining a high level of product knowledge to effectively answer customer questions and provide accurate information.6. Collaborating with other departments, such as sales, marketing, and shipping, to address customer concerns and troubleshoot issues.7. Continuously improving customer service skills and staying updated on company policies and procedures.8. Keeping accurate records of customer interactions and transactions using a customer relationship management (CRM) system.9. Escalating complex or unresolved issues to a supervisor or manager for further assistance.10. Providing feedback to management regarding customer concerns, trends, and areas for improvement. Show less
Ahmed Ghandour Education Details
Frequently Asked Questions about Ahmed Ghandour
What company does Ahmed Ghandour work for?
Ahmed Ghandour works for Abouda Computer
What is Ahmed Ghandour's role at the current company?
Ahmed Ghandour's current role is Sales & Marketing | IT specialist.
What schools did Ahmed Ghandour attend?
Ahmed Ghandour attended The Future University.
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