Ahmed Gharib Email & Phone Number

Suez, As Suways, Egypt

Developed and led large-scale technology initiatives for long-term strategic plans and solutions. Resolve the tickets with manageengine IT helpdesk (ITIL) Service Desk. Providing Remote Support by Answer the calls and WhatsApp (First Line support) for Dubai, Nigeria, Senegal, and Egypt Branches 24/7. Led Development and implementation of information technology policies and standards for a 600-person office, including creation of an IT Help Desk to reduce calls and tickets to the IT Officer from 500 per month to Managing company VPN, Firewall (FortiGate - Sophos), internet, network, servers, CCTV, DHCP, DNS, Active Directory in Egypt. Monitoring The Company Security with Monitoring (Sophos Endpoint - ESET). San Storage administrator - (Set up accounts and workstations). Build an internal Network and Wi-Fi with technical documentation, manuals, and IT policies. Ensure proper Backup of all business related, (Veaam - veritas). Created long-range IT plan to support projected growth and requirements for added capacity. Managed time efficiently in order to complete all tasks within deadlines. Proven ability to develop and implement creative solutions to complex problems.

Egypt

Managed network and system performance, conducting troubleshooting, security patching, and maintenance. Oversaw IT department operations and training. Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements. Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches. Customized and repaired technology based on staff requests. Created and terminated user's accounts from start to finish in business applications. Coordinated IT operations activities to deliver smooth flow of daily business needs. Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues. Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.

Suez, As Suways, Egypt

Identified and immediately resolved issues with network devices. Maintained network hardware and software and monitored network to support network availability to end users. Performed day-to-day LAN and WAN administration, maintenance, and support. Supported project planning team to promptly address hardware and software problems and network emergencies. Managing company VPN, Firewall (Fortigate), internet, Network and Wi-Fi, servers, CCTV, DNS, DHCP, Active directory for all branches (24 branch) and HQ. Installing Fingerprint Machines and configure Time attendance software for 24 Store and HQ with rolling Fingerprint for more than 750 Employees. Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system. Managed data backups and disaster recovery operations to comply with business continuity initiatives.

Suez

Duties: -Testing server and network systems to verify functionality and performance. - Handling database archiving and system back-up processes to ensure instant data recovery. - Managing help desk issues and maintaining IT infrastructure. - Providing technical support to telephones, networks, servers, and other computing platforms.-Upgrading hardware and software to achieve optimum performance.

Cairo Governorate, Egypt

Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. Provided Tier 1 IT support to non-technical internal users through desk side support services. Installed, modified, and repaired software and hardware to resolve technical issues. Configured hardware, devices, and software to set up work stations for employees. Patched software and installed new versions to eliminate security problems and protect data. Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions. Configured hardware and granted system permissions to new employees. Logged activities in tracking system to maintain accurate, timely records.