Hafiz Ahmed Email and Phone Number

Lead networking consultant responsible for Advanced Solutions and Professional Services for OT operations and opportunities and oversees a technical services and support team and preferred vendor teamsCommunications, design, consulting and integration for City, Electric Utilities and SCADA systems to provide best-breed networking and cyber security solutions. Drive new opportunities and scope appropriate effort, manage critical implementations Led cross-functional project teams to identify and implement cost-effective technological solutionsDeveloped analytical frameworks and executive-level presentations to achieve buy-in and adoption of new initiatives and strategic recommendationsImplemented ITIL-based Incident, Change, Asset and Service Level Management processes and realigned support structure to control overtime without sacrificing support.Work with company executive and development team for network product development and improvement, proof of concept and integration with ECO partners from all over the world like Fortinet Next-Generation Firewalls, Secure SDWAN Solutions, Palo Alto Network NGFW and SDWAN Solutions, IDS Solutions – Forescout, Nozomi Networks, Oscilloquartz (PTP), Virtualization Solutions Develop customer and product training strategies, course modules and materials. Coach and mentor to the Account Manager and communication technology teamContinues to run extensive Networking and Cyber Security implementations, with 50% of the time dedicated to post-sale networking and security implementations

 Provided consultative service to diverse customers for business requirements analysis, design, plan and implement network topologies that provide the highest level of availability Developed technology success plan for clients that outlined factors and metrics for success, anticipated potential issues, and provided an actionable recommendation  Identified opportunities for process and procedure enhancements to drive efficiency, customer service, business continuity, best practices to improve customer service and network management Worked with implementation engineers to educate them on technical solutions to be delivered to customers and provide support during implementations

 Managed Services - Morgan Stanley Projects and Service Desk, provided 2nd level support on standard systems, incident management and resolving problems with network components remotely in NA, EU & Asia Led a team that designed, implemented, and supported mission-critical Network infrastructure, including best practices for high availability, resiliency, manageability, and reliability Ensured network uptime 99% followed by SLAs, effectively managed initiative support team Defined and maintained internal Service Desk Support performance indicators for quality assurance in support of customer-facing performance indicators Technologies used such as VTP, VLAN, STP, MSTP, PVST, Portfast, Trunk, HSRP, TCP/IP, EIGRP, OSPF, BGP, GRE, Ethernet-Channel, WLAN, Packet tracing and security, ASA, Firewall Services Module Corporate data center network using within the Cisco suite of products includes routers, Router -7200 / 7600/ISR/ASR/Nexus series, L2/L3 switches Catalyst 6500, 4500 series, Security – ASA 55xx, FWSM, IPS, FireEye

 Managed Services Desk Operation and Business Applications using Helpdesk Ticketing System in order to record all event, incident, change and configuration  Optimized network performance which increased network and system uptime to 99.9%  Developed and managed Service Level Agreements (SLA) to maintain stellar service levels Managed the end client’s relationships, including handling escalated calls, managing the vendors(hardware, software, service), licensing, and maintenance of all IT Systems and equipment’s Managed network supplier’s performance against contracts and statements of work, and taken initiative when contracts failed to address issues important to the business Technologies used VTP, VLAN, STP, Portfast, Trunk, OSPF, BGP, Ethernet-channel, wireless, network security, Active Directory, DNS, DHCP, Exchange, VMWare

 Managed multiple Projects and Service for various large enterprise locations, banks, telecom operators and other organizations enriched with the PM and ITIL best practices  Ensured Help desk tickets are adequately categorized according to pre-defined priority levels, and accurate assignment of tickets to relevant teams to ensure network uptime 99.99% followed by SLA’s Maintained a customer first approach, developed and matured internal operational and escalation processes to continuously improve the end-user experience  Supported network service delivery processes and implemented governance to deliver superior IT operational performance for various client organization Build maintained and managed relations with Business Partners requirements concerning the network, and service development, consulting and proposing solutions and accountability for their delivery