Chief Operating Officer
CurrentJob Role:Responsible for overseeing ISB's operational strategy and execution, ensuring alignment with our goal of driving digital transformation across Saudi Arabia. I also manage daily operations to streamline technology processes, ensure successful project delivery, & maintain strong client relationships. Collaborating closely with the CEO, I design & implement business strategies, set performance and growth goals, and lead teams to achieve maximum efficiency, effectiveness, & strategic alignment with ISB’s objectives. Job Duties: •Leading a major revamp of the company’s operational strategy, driving a substantial increase in business efficiency & achieving a 20% growth in revenue. •Managing the business expansion into the Saudi government sector, driving a 45% rise in revenue, & strengthening market presence. •Introducing process improvements that are cutting operational costs by 25% and accelerating service delivery times by 30%. •Directing a company-wide operational efficiency project that is streamlining redundant processes, reducing administrative costs by 20%, and increasing productivity by 25%. •Negotiating vendor contracts to achieve a 12% reduction in annual operating expenses while maintaining high service quality. •Supervising a multi-million-Saudi Riyals IT transformation project, completing it 18% ahead of schedule & under budget, leading to a 30% boost in operational efficiency. •Rolling out a new enterprise resource planning (ERP) system across the organization, improving data integration & decision-making.•Improving client satisfaction scores by 25% through the adoption of a new client engagement strategy & enhanced service delivery processes. •Building and sustaining strong relationships with key stakeholders, facilitating smoother project approvals, & supporting strategic initiatives. •Creating and executing a comprehensive risk management framework reduces project-related risks by 50% and enhances overall project success rates.