• Overseeing, Managing, updating and troubleshooting the Software Deployment cycle for the refurbished systems.•Mentoring and assisting technicians around hardware, software and quality.•Troubleshooting customers technical problems.•Overseeing Quality control measurements.•Handling RMAs (Return Merchandise Authorization).•Conducting Quality Control (QC) on refurbished systems.•Research and Development.•Helping customers choosing the right products for their needs.•Maintaining the company's infrastructure.Projects:•Implementing the High Availability concept on the company's infrastructure.•Designing and implementing Backup Server (Veeam) for the company’s systems.•Upgrading the Virtual Environment for the company’s infrastructure.•Developing a customized inventory system to fit the company's need.•Developing productivity measuring tools to evaluate the technicians productivity.•Fully automating the refurbishing cycle for desktops, laptops and servers to reduce the human interaction.•Implementing Data wiping and testing on all components compiling to R2 requirements.

• Lowest workstation build issues by QA assessment.• Diagnosed, repaired, replaced, and refurbished workstations, servers, PCs.• Refurbishing and rebuilding experience with HP Z Workstations, Dell Precision Workstation, Dell PowerEdge Servers, Dell Blade Servers.• Mentored, assisted, and guided colleagues around process, hardware, and operations.• Contributed to knowledge-base, followed safety protocols, and upheld QA standard.• Maintained and updated servers and workstations, and patched vulnerabilities.• Built custom servers and workstations from scratch.• Conducted Quality Control (QC) on refurbished machines.Projects:• Instituted cloning technology reducing workstation build time.• Designed and implemented Virtual Environment for the company’s infrastructure. • Implemented Windows Deployment Services (WDS), and created custom images increasing build capacity and reducing build time.• Developed software’s /Scripts to Automate build capture and windows activation for systems with an inventory web service. • Built and organized the company’s severs cabinets.

• Manage, design and administrate storage systems, software-defined storage, and storage-area network (SAN) fabrics and devices• Virtualized Storage Encryption • Monitoring, automation and analytics for storage environments (SAN Storage)• Data replication and reduce RTO and RPO across all Data centers• Implemented virtualization layers in Storage Area Networks using IBM SVC• Fiber Channel Technology topology administration• Multiple Site Pairings and administration using different technologies for site mirroring and disaster recovery.• Evaluating, Analyzing, Designing, installation, troubleshooting, migrating and upgrade ESXi, vCenter, SRM.• Working with IBM blade and Flex Servers for Virtualization.• Manage, administrate and upgrade Veritas NetBackup and OpsCenter.• Install, upgrade and administrate Microsoft Windows servers and Linux.• Providing on-site support for Data center• Maintain Data Centers and disaster recovery site.• Participate in implementing of new infrastructure projects.• Configure new hardware.• Working with Appliances and vAppliances.• Working with tape libraries and Virtual Tape Libraries (VTL) for backup.• Working with Self Signed Certificates and Jump Servers with two factor Authentication.Projects:• Upgrading VMware ESXi, vCenter and SRM• Upgrading Netbackup• Upgrading windows servers• Upgrading various storages and SVC firmware.• Upgrading Brocade SAN Switches.• Deploying Storage data encryption using IBM SKLM.• Replacing SVC nodes for 2 clusters with a newer version• Configuring and migrating various storages.• Configuring Flex chassis and modules.• Performing disaster recovery tests.• Upgrading Tape libraries and virtual tape library firmware.• Developed a software for Data Center Inventory.

• Data Centers Monitoring for normal operations.• ATMs Monitoring and Support.• Core Banking Systems Operations.• Providing periodically reports for ATM Transactions, ATM status, Data Center Status.• Following up with Systems owners for hardware faults in Data center Servers.• Following up with Data center faults (Servers, Storages, AC Units, UPS’s, Data Center Environment Software and Sensors, Data Center Door Access)• Providing Monthly KPI’s.• Perform End of Day, End of Month and End of Year operations for Main Core Banking Systems.Projects:• Developed a software to automate operators tasks and troubleshooting.

• Websites and software developer using VB.NET, PHP, HTML, Java Script, CSS.• Building CMS Websites using Wordpress.• Following up with customers needs.• Customize templates provided by customers.• Maintain customers needs.

• Stinova Digital Signage Installation and Support.• OFFTEC Applications Support.• Install digital signage screens.• Customize customers digital signage playlists.• Provide remote and on site support for Offtec applications.

• Internet Service Provider Technical Support.• Managing and Configuring Clients Roters.• Solving customers issues.• Provide on phone support for customers needs regarding their accounts.• Trace and troubleshoot customers connection issues.