Information Technology Operations Engineer
• Monitored network performance and health using tools such as SolarWinds.• Assisted in troubleshooting network issues and ensuring network stability.• Supported network configurations, including VLANs and IP addressing.• Managed server operations and performed routine maintenance tasks.• Monitored system logs and responded to system alerts and warnings.• Conducted root cause analysis and provided recommendations for improving processes.• Performed regular security audits and contributed to vulnerability assessments.• Assisted in applying security patches and updates to maintain system integrity.• Provide technical assistance and support to end users for software, hardware, and network-related issues.• Performing regular maintenance and updates on systems to ensure optimal performance.• Monitoring and responding to IT tickets and requests in a timely manner.• Collaborating with other IT team members to implement new technologies and improve systems.• Installing and configuring computer systems, networks, printers, and other IT equipment.• Maintained accurate documentation of system configurations, procedures, and incidents.• Generated reports on system performance, incidents, and operational metrics.
