Excellent and Advanced Awareness of "BPO, COPC, CSP, OSP, HRO, CRM, CXM"• Excellent communication skills.• Excellent organizational and analytic skills. • Excellent multitasking ability.• Highly effective research and preparation of new accounts.• Strong comprehension skills and solutions focused.• Train, supervise and develop skilled employees. • In-depth experience monitoring goal setting and problem solving.• Devise motivational procedures and supervise execution. • Resolve urgent customers & clients grievances.• Dealing with all kinds of people, positions and educational background is a strong point.