Branches Support

Account Servicing – Banking Operation

ResponsibilitiesReview customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.Resolve queued transactions within the service level agreements to reduce potential revenue losses.Compiling and implement security measures and fraud prevention strategies and the ability to pick up on irregularities on card transactions.Interact with banks and customers to validate information and to confirm or cancel authorizations.Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.Maintain fraud analysis models to improve efficiency and effectiveness of company systems.Determine existing fraud trends by analyzing accounts and transaction patterns.Identify system improvements to prevent fraudulent activities.Generate suspicious activity reports and risk management reports for Managers.

Period Tasks:- Handling inbound/ outbound calls as well as assist customer who has issue.- Dealing with proposals &Suggestive selling & telemarketing. - Put and confirms reservations for passengers on scheduled flights.- Handling the customer's complaints.- Identify problem issues and determine the appropriate course of action. - Calming and reassuring nervous passengers.- Strives to exceed the customer expectation by apply the spirit of customer mania in order to continuously improve delivery service.

Period Tasks:- Answer incoming customer phone calls and take appropriate action for each call.- Maintain customer satisfaction ratings based on explicit criteria set forth by the company. - Input data into the company computer platform to keep each customer record updated.- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input .

Period Tasks:- Assisting passengers with accessing airport facilities.- Guiding passengers and answering questions at the ticket counter and assigning seats.- Issuing boarding passes, processing ticket changes, and making reservations .- Following and requesting passengers to adhere to airport regulations.- Assisting in the safety of the airport and boarding process.- Provided assistance to passengers on their travel needs.- Worked with airline computer system and completed entire paperwork tasks.