As a co-founder of our software house, I play a pivotal role in shaping the company's success. My responsibilities include:Visionary Leadership: Define and communicate the company's vision, mission, and strategic plan, ensuring alignment with short-term and long-term objectives.Technical Oversight: Provide technical expertise, overseeing software development, and ensuring the smooth operation of the company's technology initiatives.Team Building: Recruit, build, and manage the in-house development team. Foster collaboration and efficient communication among team members.Strategic Planning: Develop and maintain high-quality business strategies and plans, adapting to the dynamic landscape of the software industry.Talent Acquisition: Identify and hire the right candidates, ensuring that the team meets the company's requirements and budget constraints.Business Development: Collaborate with professionals such as tax experts, auditors, and lawyers to manage business documents and legal aspect.

Liaison and Information Provider: Act as a liaison between the company and customers, providing product and service information.Communication Handling: Respond to customer inquiries through phone calls, emails, and chat, addressing questions and resolving concerns promptly.Problem Resolution: Proactively resolve emerging problems and complaints, aiming to enhance the overall customer experience.Attracting and Retaining Customers: Attract potential customers by providing introductory information and retain existing ones by ensuring their needs are met.Multichannel Support: Manage various communication channels, including phone, email, and chat, to assist customers with product inquiries and order status questions.Assisting with Transactions: In retail settings, assist customers with inquiries, provide information about products, and process transactions.