• Using agile methodologies to frequently provide added value to the customer.• Implementing Anti-Money Laundering (AML) strategies to enhance financial security and compliance.• Establishing robust Know Your Customer (KYC) processes to ensure data accuracy and mitigate future integrity issues.• Introducing Sanction systems that cross-check customers against internal and external watch lists, generating comprehensive matching scores.• Overseeing the implementation of a Fraud Detection and Prevention System (SFM) to optimize financial operations and control. Follow up on the whole business cycle from end to end.• Review the BRD and Validate it with the customer to ensure it has all the detailed requirements for smooth project implementation. • Create the project plan with the project stakeholders. • Updating delay, risk, and issue logs during project lifecycle. • Provide periodic status reports as agreed during the project initiation.• Frequently update project documentation to ensure adequate project closing.

● Collect and review low level requirements based on the nature of the project either IT infrastructure or software application● Attend demo session for the applications prototype and agree on UAT scenarios.● Work on reviewing deliverables after execution with tech team ● Create stakeholder register and risk register at project initiation.● Attend project kickoff meeting with project and vendor team.● Create follow-up plan with project stakeholders based on project timeline and milestones.● Create resource management plan for dedicated project resources.● Manage multiple projects (IT & software Applications) in both implementation and transition phases while adapting to agile practices.● Understand internal customer needs and values to ensure customer satisfaction and achieve organization target CSAT.● Create project documentation and insure adequate project closing.

● Handling projects for critical public accounts (Ministry of Interior )● Follow up on the whole business cycle from end to end● Manage the logistics to insure on time delivery. Create the project plan.● Daily follow up on the technical team during the implementation phase.● Handling the change requests raised from the customer.● Work on the project documentation for project closure.● Full awareness of the business lifecycle of the projects,● following up on the bank letter of guarantees and the payments according to its termsstated in the contract.

• Fulfilling customer orders and ensuring delivery of these orders within the deadlines. • Working on multiple projects within implementation in transition phase. • Working in multiple network projects including services (LAN, WAN, Meraki, Lync, SD-WAN). • Used agile techniques within some of my projects. • Conducting weekly meetings with stockholders in order to follow up on milestones and overall project progress. • Closed many projects successfully with several corporate diamond customers. • Achieving CSAT and NPS. • Managing the needed resources efficiently within the project coast and requirements.• Managing the workload within different time zones (working oncall)

- 1st level of escalation.- Weekly review calls with CSMs and the customer.- Reviewing the performance of every team member on a monthly basis and providing feedback to them accordingly.- Preparing the team roster.- Interviewing new candidates.- Following up on KPIs on a monthly basis, and communicating them with team members, showing them the areas that we can improve to achieve better results.- Ensuring that team members are always aware of the company policies and rules and that they are adhering to them.

- Provide technical point of contact for customers’ incidents.- Owns the resolution responsibility of the reported customer incidents either solely or with intervention of other teams.- Diagnose fault-related incidents by effectively utilizing software diagnostics and other network.- Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.- Perform technical escalations to different Problem Management teams in line with company procedure and case excellence.- Perform and own technical management escalations in line with company procedure and case excellence policy.- Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail.

• Deployment, configuration and troubleshoot for Cyberoam UTM in the network.• Find the best way to secure Customer LAN .• Develop and maintain local networks in ways that optimize performance.

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