Job Responsibilities:• Design, develop, and implement APIs for various applications, ensuring scalability, reliability, and security.• Collaborate with cross-functional teams to identify and prioritize business requirements and develop API solutions to meet those needs.• Maintain and update existing APIs, ensuring they continue to meet changing business requirements.• Troubleshoot and debug issues related to API performance, functionality, and security.• Stay up-to-date with emerging trends and best practices in API development, and implement those practices in our API solutions.• Communicate complex technical concepts to non-technical stakeholders, ensuring that they have a clear understanding of the benefits and limitations of API solutions.

Job Responsibilities:• Provide first level technical support for business operating systems across the user community. Providing advice on functionality and on all applications during normal day to day operations.• Provide an administrative function for system databases, controlling end user access to the various functions of the system to ensure users can fully exploit the system functionality without compromising system data security and integrity.• Conduct system training for all new employees to ensure they can fully exploit the functionality of the business systems. Provide post training support and guide and assist all system users with new and enhanced functionalities.• Maintain system user guides and training documentation ensuring new and improved features are incorporated.• Identify system enhancement opportunities in all departmental business systems that can contribute to improved productivity, cost reduction and continuous improvement.• Collate and document functional enhancement requests, faults and bugs identified in business systems.• Contribute to new functions and changes to existing functions and undertake user acceptance testing prior to release into the production environment. Conduct post implementation health checks.• Co-ordinate the delivery of minor systems solutions, within the guidelines of the policies, practices and methodology standards of the department to achieve the targets of quality, cost, benefits and time-scales.Achievements include:• Received Najm Appreciation award (Service Excellence Award) for Project iTravel.• Office 365 implementation process for dnata Travel region.• Application user guides (iTravel & dnata Messaging System).• Application landscape for dnata Travel.• Streamline process workflows of Service Delivery department.• Cloud solution for wavetech technology.

Job Responsibilities:• Assist duty travel arrangements (incl. visas, flights, hotels, transfers, meetings, maps, etc.).• Supervise the Department's attendance records, overtime claims and verify such claims where necessary and ensure that overtime claims are processed and forwarded to Central Admin Department for payment.• Assist DSVP with maintaining the Strategy board and various Internet research requirements.• Maintain a complete filing system. • Provide the support with IT and telecommunications related questions and matters.Achievements include:• Received Merit Najm award (Service Excellence Award) for Project Ho Ho.• Set-up IT infrastructure for City Sightseeing company (joint venture with dnata Travel).• Streamline department administration processes and created standard operating procedures.

Administrator Assistant (Various)Yield Management, Emirates Airline (Dubai) Jan 2009 – Dec 2010Job Responsibilities:• Responding to email queries on the FLX system (GDS) and Revenue Integrity.• Assisting agents on the system related issues and reporting the same to support desk.• Handle pre-flight check like ADSP, Dupes, Incomplete itineraries and Ticket deadline control.• Handle Pseudo, HSPON, Staff travel MEDA, group and No-Show PNR’s/requests.• Confirming high revenue waitlist PNR’s as per procedure.• Screening critical flights in order to manage the flight and avoid No shows and last minute cancellations.Technical Assistant, Emirates Engineering, Emirates Airline (Dubai) Apr 2008 – Dec 2008Job Responsibilities:• To maintain the Aircraft, Engines and Components Maintenance Records and to process operations data, Flight Maintenance reported defects and deferred defects on daily basis• To enter accurate data of aircraft / engine defect details and shop findings into the EMPACS System in order to maintain up-to-date records• To be responsible for updating Fuel Burn-Off data and follow-up queries as required Maintain and issue stock of aircraft documents• Assist in the review of Maintenance workpack processes, preparation of reports and distribution of documentation.• To enter accurate data of aircraft engine defect details and shop findings into the ULTRAMAIN in order to maintain date to records. To be responsible for updating Fuel Burn-Off data and follow-up queries as required.