• Reduced IT costs by 30% in 6 months, enabling the organization to make strategic investments.• Built and nurtured professional relationships with a wide range of stakeholders.• Maximized departmental efficiencies by creating and updating technical support documentation forsystems and applications.• Led technical delivery teams with an in-depth understanding of processes and techniques to deliverhigh-quality solutions.• Aligned IT strategy with business needs… Show more • Reduced IT costs by 30% in 6 months, enabling the organization to make strategic investments.• Built and nurtured professional relationships with a wide range of stakeholders.• Maximized departmental efficiencies by creating and updating technical support documentation forsystems and applications.• Led technical delivery teams with an in-depth understanding of processes and techniques to deliverhigh-quality solutions.• Aligned IT strategy with business needs, prioritizing value for money, security, and contractualrequirements. Show less

• Managed encryption platforms and policies to preserve business data.• Performed tests on newly installed hardware and software to provide components that interface correctly with each other andthe network.• Supported various operating systems and server technologies.• Provided smooth communications by configuring LAN technology, wireless access points, and controllers.

• Delivered annual business plans, outlining key service priorities and performance measures.• Installed and configured computer hardware, software, systems, networks, printers, and scanners.• Monitored and maintained computer systems and networks.• Responded promptly to service issues and requests.• Managed ICT department finances, delivering required services within specified cost parameters