Enterprise content Management Section Head•Supervises fulltime employees who have responsibility for tactical and project outcomes. •Writes and conducts employee performance reviews and provides ongoing performance feedback. •Build strong customer relationships across all business units and client base.•Ensure SLAs are being met and customer satisfaction is reaching stated goals•Provides leadership, management, and supports development of the team employees including performance management, individual development planning, succession planning, employee communications, and positive working environment to ensure high productivity, employee engagement, and performance.•Ensures that projects are completed on schedule following established procedures and schedules•Monitor daily operations of team and ensure that stated objectives are met•Mentor and coach Operations team members•Provides guidance to staff regarding work procedures, technical issues, work priorities, and special requests from customers •Troubleshoots technical, operational, or customer service problems and takes corrective action to resolve conflicts.•Ensures security of assigned operational center and assumes delegated management responsibility during emergencies.-Pre Sales Activities