Manage the (ServiceDesk & Application Support ) Teams.Manage installations, upgrades and configurations of hardware and software.Assess system performance and recommend improvements.Ensure data is handled, transferred or processed according to legal and company guidelines.Control costs and budgets regarding IT systems.Manage the Microsoft Azure Tenant including Entra ID, Intune and 356Admin Centers).Follow up the ticketing system day to day with teams.Plan, organize, control and evaluate IT and electronic data operations. Manage IT staff by training and coaching employees, communicating job expectations and appraising their performance.Design, develop, implement and coordinate systems, policies and procedures.Manage contracts with vendors, telecommunication companies and software licenses.IT Assets Management.Handle the new opening processes with the concerned teams (PMO, Operations and Administration).

● IT Budgeting and Planning.● Account Manager with all vendors, Brands, telco and suppliers.● IT Purchasing (Full Cycle).● Assets Management.● Build up the project from scratch.● Handle all FRA regulations and documents.● Handle all the I-Score cycles.● Lead the tech support, helpdesk, network security and system administration teams overall Egypt.● Design the infrastructure and network topologies.● IT Service Manager for all projects and services.● Handle all the implementations, developing processes for all IT projects. ● M365 Super Administrator.● Responsible for all IT reports (Weekly, Monthly and yearly).● Responsible for all IT invoices and subscriptions.● Hire, train and develop the IT tech teams.● Responsible for onboarding and leavers cycles from IT side.● Delegated for the IT director (IT tech dept).

Implement project and opened more than 300 stores in Aman for Consumer Finance and more than 90 branches in Aman for Micro Finance over all Egypt.Troubleshooting, configuring, and give the needed support to all employees in HQ sites.First Line Support in (RMS, SQL Server, Remedy, Installment Systems, and Servers).Dealing and Communicate (Account Manager) with service providers like (WE, Vodafone, Etisalat Misr ...etc.).Cloud Administrator on google workspace, Vodafone, and Orange domains Mails (Creation, Modification Manage groups, set user privileges, manage OUs, and troubleshooting).Setup and configure all OS, Apps, and Antivirus...etc.Handle IT assets cycle (POs, PR, Purchase, Follow Up, Tracking, and Financial Cycle).Handle and Manage all IT invoices monthly, quarterly, and yearly invoices with vendors, suppliers, and outsourcing companies • Configure and support connectivity types like (Leased Line, Microwave, VPN ,ADSL, VDSL, USBs, 3G/4G Routers).Set and configure IPs.Configure, Support, and troubleshoot work center and medium Printers (SW/HW) like (Xerox, Canon, HP).Teamleader for helpdesk (FLS) team in order to support more than 300 branch-3000employees which include (Plan, Action Plan, Schedule, Reports, Assign tasks, Review and follow UP).Handle All HD projects like (Attendance System, APN, POC people counting system). Voip systems (Grandstream) IP Network phones administartor

Support Customers for any issues related to ADSL internet service via phone or directConfigure the CPEs overallConfigure all types of Access Points overallFollow up with team and owners about the pending tech issues till be solvedInstall OS and the company systems on PCs and laptops

Teaching information technology subject for the secondary stage, including the explanation it contains Microsoft office package ( Word, Excel, Access, and PowerPoint)Responsible for IT devices and network infrastructure on School and laps ( 60 PCs ) include install OS and Apps, maintain, upgrades and purchase the needed IT requirements.

Support Office employees on hardware and software daily issuesInstall all operating systems, antivirus, and other apps Support the network technical issues Maintain and upgrades all hardware like PCs, laptops, phones, and printers