Assistant IT manager / Engineering incharge

Sales and service of all house hold appliences

1.High level IT professional with 7+ years of experience.2.Significant experience in multiple Operating systems, programming languages and software3.Applications with cutting edge Knowledge of technological changes and their business Implications.4.Enthusiastic about applying new technologies, enhancing current technical Expertise and applying transferable skill sets.5.Highly motivated, dependable troubleshooter and problem-solver.6.Customer-focused performer who is committed to quality in every Task.7.Valued contributor who performs confidently and effectively under Pressure and thrives on challenge.8.Excellent communicator and good listener.9.Enthusiastic learner who quickly grasps concepts and technical skills.•Trouble shooting critical issues of Hewlett-Packard Lap tops and Desktops (Hardware and Software).•Trouble shooting critical issues of Lenovo Lap tops and Desktops (Hardware and Software).Supporting the team for producing customer satisfaction through perfect output and maintaining TAT.•Providing on line (Email and telephonic) technical support to the customers and team members in other branches of Jumbo Electronics LLC.•Providing Training on new Hewlett-Packard Lap tops and Desktops through PowerPoint presentations and practical sessions.•Tracking parts through Hewlett-Packard Wizpart portal as well as providing technical notes to the team.•Tracking parts through Lenovo CRM portal as well as providing technical notes to the team.

•Maintenance of branded desktop computers like Compaq, Wipro and IBM•Repair computer peripherals like printers, scanner etc•Troubleshoot problems in servers like IBM•Troubleshooting and servicing of Laptops (HP, Acer, Ibm, Lenovo, Packard bell)•Troubleshooting &Configuring PC peripherals such as scanners, printers etc.•Chip level repairing

•Managing and maintaining Computer Hardware and peripherals•Chip level repairing•Installing and configuring Windows Operating systems•Troubleshooting Windows Operating systems•Assembling of Intel & AMD based Desktop PC.•Troubleshooting problems in computers caused from SMPS, LAN Card, VGA, RAM etc.•Installation & Configuration of computer peripherals like Printers, Scanners, Web cam, Internet Dial-up & Broadband Modem etc.