I’m responsible for Infrastructure, solution Design and architecture. I’m supporting three verticals in my company: Data Center Management, two technical teams, Support team, and business relationship management.Here under a brief about them:- Data Center Management:We have two data centers, serving our company’s employees and for hosting customer’s applications, servers, and storage. Either Colocation, IaaS, private cloud, or public cloud.- Technical Teams:I’m working closely with two technical teams which are Pre-sales software, and Post-sales Software.- Support team:This is the support team responsible for support contract, outsource and support company’s employees. I’m Conducting training, give technical advises and interact with incident to meet SLAs Fully responsible for technical solutions starting from planning phase up to documentation and closure phase of the project. Meet the customers to gather and collect his requirement in order to provide a proper solution. Fully responsible for the Data Centers to be up and running 24X7 and meet the SLA 99.95% uptime. Provide L3 Support when needed. Ensure that vendor Best practices are applied. Solid knowledge of Microsoft products Infrastructure, Messaging,Communication, and Desktops. Solid Knowledge of Backup Symantec backup and antivirus solutions. Strong knowledge with HP and Cisco Servers, and blade systems. Strong Knowledge with NetApp, EMC and HP storages. Solid understanding for Disaster Recovery and high availability conceptsand solutions meeting the Required RPO and RTO. Strong Knowledge with Cisco Routers, switches, and Firewalls. Talented provide infrastructure solutions, design, and architecture. Budgeting in terms of CAPX and OPEX and forecasting. Development plan and Training for Technical resources. Manpower recruiting and forecasting.Customers:- The Executive Office.- The Prime Minster Office.- Du.- British American Tobacco “BAT”

one of the management team, and I’m responsible for four verticals in The company: Data Center Management, four technical teams, Support team, and business relationship management.Below are brief about my Job:- Data Center Management: We have two data centers, one for serving our company employees and another one is tier two data center for hosting customer’s applications, servers, and storages.- Technical Teams: I’m managing four technical teams each team consist of 3-4 engineers, they are Pre-sales software, Post-sales Software, Pre-sales networking, and Post-Sales networking.- Support team: This is the support team responsible for support contract, outsource and support company employees.- Business relationship manager: Keep eye on the customer and get feedback from his side, to measure customer satisfaction and don’t lose his loyalty.-Others: Fully responsible for technical solutions starting from planning phase up to documentation and closure phase. Meet the customers to gather and collect his requirement in order to provide a proper solution. Fully responsible for the Data Center to be up and running 24X7. Provide L3 Support when needed. Responsible for supporting customers in policy documentation and applying. Ensure that vendor Best practices are applied.  Solid knowledge of Microsoft products Solid Knowledge of Backup Symantec backup and antivirus solutions Strong knowledge with Servers, blade systems and storages. Solid understanding for Disaster Recovery and high availability concepts and solutions. Strong Knowledge with Cisco Routers, switches, and Firewalls. Talented provide infrastructure solutions, design, and architecture.

 Project Management Document management solution. Project Management Infrastructure implementation project. Project Management Backup solution implementation project. Project Management IP Cams solution implementation project Planner and Designer for the Data Center infrastructure and solutions Planner and Designer for Symantec Backup Exec Backup Solution Planner and Designer for Migration of Application server Planner and Designer for Integration between MS Lync and Avaya Exchange Planner and Designer for Disaster Recovery Solution Planner and Designer for Linking Head Quarter with the branches solution Fully responsible for providing all kind of support up to level three Fully responsible for Domain Forest. (AD, DNS, DHCP, DC, and GPO) Fully responsible for MS Exchange server 2010 SP1 Fully responsible for MS Lync 2010 Fully responsible for File Server Fully responsible for MS SCVMM 2008 virtualization servers. Fully responsible for MS hyper-v 2008 servers Fully Responsible for MS Clusters services Fully responsible for Print Server Fully responsible for MS SCCM 2007 R3 and WSUS Fully responsible for MS SCOM 2007 Fully responsible for Forefront TMG 2010 enterprise edition Fully responsible for Forefront End Protection 2010 Antivirus Fully responsible for AD RMS server Fully responsible for Forefront Unified access gate way and Direct access Fully responsible for MS SQL 2008 R2 Fully responsible for Linux Redhat 5 Enterprise Platforms Fully responsible for Maintenance, warranty, care packs, MS license and support contract Expert Using Manage Engine Helpdesk system Fully responsible for Purchasing Process. Fully responsible for HP SAN Storages MSA “P2000” and EVA “P6350” Fully responsible for Brocade SAN switches Fully responsible for HP servers hardware DLs and Enclosures Fully Responsible for generating Audit and analytic technical reports Planner for training for teams under my supervision

 Windows XP, Win 7 and 2008 Administration, Installation, Configuration and Troubleshooting. Linux Oracle Administration, Installation, configuration and trouble shooting. Managing windows Server 2008 Active Directory and DNS. Responsible for design, implement and maintain DHCP servers. Applying Group policy from domain to manage and control the computer and user configuration authority and permission and rights access. Fully responsible for providing all kind of support up to level two. Migration projects. Administrating, Configuring MS Exchange 2007 SP1. Responsible for MS forefront Antivirus and solving virus attacks. Administrating Users and Machine using SCCM 2007. Monitoring Infrastructure using SCOM 2007. Installing and configuring of MS Hyper-V. Administrate and mange File Server. Use Maximo Ticketing System for trace and keep quality of service.

* UNIX Solaris Installation, Administration, Configuration and Troubleshooting.* Windows XP and 2003 Administration, Installation, Configuration and Troubleshooting.* Fully responsible for providing all kind of support up to level two.* Fully responsible for Backup and restore operation on UNIX System.* Fully responsible for Management ESX.* Fully responsible for FTP server. * Managing windows Server 2003 Active Directory, and DNS.* Fully responsible for design, implement and maintain DHCP servers.* Working in software catalog and software profile projects.* Managing Arrays and RAID configuration for Servers.* Applying Group policy from domain to manage and control the computer and user configuration authority and permission and rights access.* Responsible for some of the infrastructure issues thinking and implementation.* Fully responsible for Video Conferences managing and maintaining.* Fully responsible for Design, implementation and manage file server.* KVM switches Administration, Installation and configuration.* Creating the test environment and testing the Anti-Virus Solution Symantec end point protection.* Creativity thinking for solving virus attacks.* Microsoft visual SourceSafe 2005 configuration and administration.* Update all users’ applications with the latest service packs & patches using Security Manager Plus. * Creativity thinking for writing UNIX scripts and handling Cronjobs.* Fully responsible for creating roaming profiles.* Creativity thinking for writing UNIX scripts.* Fully responsible for handling backup for Windows and UNIX systems.* Fully responsible for Implementing and handling ILO 2 for all servers in DMZ.

* Windows XP/2003 and Vista Administration, Installation, Configuration and Troubleshooting.* Update all users’ applications with the latest service packs & patches using WSUS. * Creativity thinking for solving virus attacks.* Provide Second level of Support to users on S/W, H/W and LAN and First level of support if I'm single shifted. * KVM switches Administration, Installation and configuration.* Working on VMware, Administration and Install operating system.* Expansion of Server Room.* Installing Watch Guard Fire box device.* Creating Client email accounts on Lotus note mail server.* Keeping both stations Nugoom FM and Nile FM up 24x7.* Handling system and data backups.* Managing and keep eye one Quota limit on file server.* Creating and Managing FTP server.

* Windows 2000/XP/2003 and Vista Administration, Installation, Configuration and Troubleshooting.* Linux RedHat and Suse Administration, Installation, Configuration and Troubleshooting.* UNIX Solaris Installation, Administration, Configuration and Troubleshooting.* Update all users’ applications with the latest service packs & patches. * Creativity thinking for solving virus attacks.* Nortel PBX Administration.* Provide First level of Support to users on H/W, S/W and LAN.* Helpdesk attendance using Vantive ticketing system.* Helpdesk attendance using Global Help Desk ticketing system.* Avocent KVM switches Administration, Installation and configuration.* Writing Scripts on UNIX platform.* Writing Documentation.* TWIKI server Administration, Installation and configuration.* Migration projects.* Handling some of ESX tasks.* Working on VMware, Administration and Install operating system.* Maintain IT infrastructures Video Conferences all over the company.