Ahmed Sami Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Egypt

Responsibilities:●Infrastructure Deployment: Build and deploy new infrastructure across various cloudplatforms, including VMware, AWS, Flexible Engine, and Huawei Cloud.●Customer Support: Provide operational support for customers, including OS management,patching, and software issue resolution.●Service and Server Configuration: Configure services and servers, ensuring seamlessintegration with other platforms.●Change Management: Handle change requests, including security groups, VPCs, VMs, andbackup policies to meet customer needs.●Monitoring Systems Deployment: Deploy and integrate monitoring systems such asGrafana, Prometheus, and Node Exporter to ensure infrastructure reliability andperformance.●Patch Management: perform patch updates using CI/CD tools and fix patching issues .

Cairo, Egypt

Responsibilities:●Team Leadership: Lead the cloud operations technical team, ensuring efficient taskdistribution and workload management.●Onboarding and Training: Conduct handovers for new team members and shareknowledge and best practices to enhance team capabilities.●Guideline Development: Develop and implement team guidelines to standardizeprocesses and improve performance.●Crisis Management: Lead crisis management efforts, addressing high-priority issuespromptly and effectively.

Egypt

Responsibilities:●IAAS Operations: Operate and manage IAAS services, ensuring smooth and reliableoperations from the run side.●Change Verification: Verify handovers and accept changes according to establishedguidelines.●Vendor Collaboration: Work with vendors to resolve critical and proactive issues.●R&D Collaboration: Collaborate closely with the R&D department to address non-traditional cases.●IAAS Migrations: Handle IAAS migrations, including ECS and OBS, ensuring seamlesstransitions.●Hardware and Service Recovery: Manage hardware replacements and service recovery tomaintain infrastructure integrity.●Certificate and Server Management: Support certificate renewals and server verificationprocesses.●Cross-Team Collaboration: Collaborate with other teams, such as Network and PAAS, toresolve end-customer issues.24/7 Support: Provide 24/7 on-call support during shifts, handling tickets of varying severities(P1 – P4).

Smart Vellage

• support Huawei IT services and Hardware issues for MEA region (Storage,Servers,Blade Servers, Clouding” Fusion Sphere, Fusion Cube, Fusion Access • Follow company guidelines.• Working within experts to deliver the best experience.• Logs analysis hardware & software.• Checking and confirming the hardware issues for replacements.• Communicating with the local offices and Field engineers for the non-remotely issues.• Giving guidance for the field engineers and local offices in the technical issues.• Working closely with the R&D department to solve the non-traditional cases.• Resolve technical issues including Huawei servers, storages, virtualization, Clouding and VDI solutions for Africa and MiddleEast countries • Insure to solve assigned Trouble Tickets (TTS) for the supported systems within SLA.• Solve and Clear problems for any production problems. - Handling different severity (P1 – P2 – P3 – P4) Tickets.- Handling Tickets via sessions, phone and mail during working day or On Call .- Support delivering projects (new implementations , POC ).

Cairo Governorate, Egypt

Responsibilities:● Managing Agile process● Collaborating with customers to identify the system analyses requirements● Meeting and Maintaining customer’s needs.

Nasser City

Cairo Governorate, Egypt

Teaching the following courses:-Web fundamentals Course-SQL Course-Server Installation Course

The Greek Camps , Auc University Cairo .

Linux system administrator . installing networks and linux servers .

Dokki-Egypt

IT support.

Gawhara Mall , El Ordonia, 10Th Of Ramadan City, Ash Sharqiyah, Egypt, 44629

Madrasty is an online school management system for private schools .Madrasty enables school administration ,students affairs, education board, students andtheir parents to be connected throughWHY MDRASTYMadrasty narrows the gap in communication between every cornerstone of the educationprocess using simple and available to everyone technology like (Computers-Smartphone-..etc).Madrasty makes the learning experience connected and efficient yet enjoyable and interesting.Madrasty enable you to organize and administrate all schools records and vital data in a wayit would be easier to access it with just a click of a button.

10Th Of Ramdan City

Permissions, Backup, Users and Groups, Software Management, Boot sequence, Command Line, Run Levels ,Processes, Ownership, Networking, Managing Processes, RAID, LVM, FileSys, Format , ACL, WEB, PROXY, Synchronization and scripting .