Ahmed Ibrahim Elsaeed Hafez Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Egypt

Create responsive websites using mainly NextJS, ReactJS, Typescript.Achieve customer satisfaction by receiving five-star ratings from over 40 customers.Coordinate with clients to achieve the best result, by Transforming their website idea into a real business.

Jordan

- Front-End Development: Designed and implemented responsive user interfaces using NextJS and Tailwind CSS.- Back-End Development: Built and maintained scalable server-side applications with NestJS, Prisma, and MongoDB.- Performance Optimization: Improved user experience by 25% and enhanced website performance by 40% through rigorous performance tuning.- Security Enhancements: Strengthened backend security protocols to safeguard data integrity and user privacy.- Code Refactoring: Refactored codebase from NextJS to NestJS, significantly boosting scalability and performance by 55%.

Cairo, Egypt

Used main technologies are NextJS, TailwindCSS, Formik, Testing, Redux, and Axios.Cooperated with the team to create the company web application and the dashboard.Worked with my colleagues to achieve the best performance along with writing cleancode and reusable components.Created the container layout that is used across the web app.

Dubai, United Arab Emirates

Created an insurance need with customers.Manages to source professionally.Ensured optimal utilization of sales tools and resources.Ensured compliance with sales objectives.Responded to customer queries promptly and document complaints/issues. Promote products in line with customer needs.Maintain updated knowledge of insurance products and the insurance market trends.

Al Ain, Abu Dhabi, United Arab Emirates

Understand and identify the insurance needs of customers.Ability to create an insurance need with customers.Professionally manages to source.Ensures accuracy of all banks forms and documents executed by the customer.Ensure optimal utilization of sales tools and resources.Ensure minimum targets are met or exceeded.Ensures compliance with sales objectives.Responds to customer queries on time and documents complaints/issues.Promote products in line with customer needs.Maintain updated knowledge of insurance products and the insurance market trends.Identifying customer needs and recommending the best-suited insurance options with the highest degree of customer service.Contacting the existing customers for renewal of their Building insurance and to achieve monthly targets.Seeking new lending institutions and maintaining good working relationships to secure competitive interest rates.Manages new insurance policies and Maintains existing policies and claims forms to ensure continuous improvement within the organization.Handling documentation provided for engineering or finance departments.

Dubai, United Arab Emirates

Identifying customer needs and recommending the best-suited finance & insurance options with the highest degree of customer service.Contacting the existing customers for renewal of their car insurance and to achieve monthly target.Offering vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products.Seeking new lending institutions and maintaining good working relationships to secure competitive interest rates and financing programs.Processing financing and leasing deals accurately and securing approval through the proper federal, state, and corporate channels.Understanding and complying with federal, state, and local regulations that affect the new and used vehicle and finance department.Creating and maintaining a program with the sales department that will ensure all new sales are referred to the Finance & Insurance (F & I) department.

Abu Dhabi, United Arab Emirates

Manage large amounts of inbound and outbound calls on time.Selling bank products like Personal loans & Insurance and Credit cards.Follow communication “scripts” when handling different topics.Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.Seize opportunities to up-sell products when they arise.Build sustainable relationships and engage customers by taking the extra mile.Frequently attend educational seminars to improve knowledge and performance level.Meet personal/team qualitative and quantitative targets.Monitoring competitor activity and competitors' products.Arranging appointments with customers, which may include pre-arranged appointments.

Dubai, United Arab Emirates

Manage large amounts of inbound and outbound calls on time.Selling bank products like Personal loans & Insurance and Credit cards.Follow communication “scripts” when handling different topics.Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.Seize opportunities to up-sell products when they arise.Build sustainable relationships and engage customers by taking the extra mile.Frequently attend educational seminars to improve knowledge and performance level.Meet personal/team qualitative and quantitative targets.Monitoring competitor activity and competitors' products.Arranging appointments with customers, which may include pre-arranged appointments.

Dubai, United Arab Emirates

Selling annual membership for InterContinental Hotels Group which includes dining and accommodation benefits.Contact potential or existing customers to inform them about a product or service using scripts.Answer questions about products or the company.Ask questions to understand customer requirements and close sales.Direct assistance to the sales team when needed.Enter and update customer information in the database.Maintains quality service by following organization standards.Take and process orders accurately.Handle grievances to preserve the company’s reputation.Go the “extra mile” to meet the sales quota and facilitate future sales.Keep records of calls and sales and note useful information.

Cairo, Egypt

Arranging appointments with doctors, pharmacists, and hospital medical teams, which may include pre-arranged appointments.Building and maintaining positive working relationships with medical staff and supporting administrative staff.Managing budgets (for catering, conferences, hospitality).Making presentations to doctors, practice staff and nurses, hospital doctors, and pharmacists. Presentations may take place in medical settings during the day or may be conducted in the evenings at a local hotel or conference venue.Keeping detailed records of all contacts.Reaching (and if possible exceeding) annual sales targets.Planning work schedules and weekly and monthly timetables.This may involve working with the area sales team or discussing future targets with the area Team leader or sales manager.Regularly attending company meetings and briefings.Keeping up to date with the latest clinical data supplied by the company.Monitoring competitor activity and competitor's products.Maintaining knowledge of new developments in the National Health Service (NHS), anticipating potential negative and positive impacts on the business, and adaptingstrategy accordingly.Developing strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector.

Bachelor Of Science (Bsc), Chemistry, Good

Professional Front-End Web Development Nano-Degree Program, Computer Software And Media Applications

Activities and Societies: How to work as a freelancer? Being Agile?The Nano-degree helped me to understand complex topics in web.