A Human Resources Business Partner (HRBP) is a professional responsible for aligning humanresources strategies and practices with overall business objectives. The HRBP serves as a consultantto both employees and management, providing guidance on HR-related issues and helping to create apositive and productive work environment.Essential Functions/Core Responsibilities:● Conduct weekly meetings with respective business units, Consult with management providing HR guidance when appropriate.● Analyze trends and metrics in partnership with the Talent Management function to develop solutions,programs and policies.● Manage Medical & Life insurance from End to End to all the headcount at the Company.● Manage and resolve complex employee relations issues.● Manage the comprehensive vetting process for candidates applying to work in international banks.● Works closely with management and employees to improve work relationships, build morale, increaseproductivity and retention.● Oversee and conduct investigations on workplace situations and prepare documentary requirements for labor-related cases, with a focus on issue resolution within assigned region.● Identify training needs for business units (TNA).● Evaluate and monitor success of training programs (PSP).● Implement HR policies & procedures and revert back with input on improvement ideas.● Implement the performance management system, track performance & identify gaps.

The People Solutions Generalist is responsible for evaluating, analyzing, implementing, andadministering Human Resources programs and working with key stakeholders to build a relationship oftrust, ensuring alignment between Human Resources strategy and overall business objectives.Essential Functions/Core Responsibilities:● Evaluating, analyzing, and implementing all Human Resources activities which include, but are notlimited to employee engagement and relations, compensation and benefits, talent, and performancemanagement.● Provide consulting services, through cross-departmental partnerships, to managers regarding teammember performance, management practices, human resource policies, talent management, andcompensation.● Receive, process, and respond to day-to-day employee concerns and coordinate with appropriatestakeholders, as necessary.● Partner with stakeholders to develop and support proactive Human Resources solutions in alignmentwith the organization's overall strategies.● Conducting initial orientation to newly hired or newly promoted employees and other HR learningsessions.● Ensure maintenance of accurate and concise records and reports concerning all employee data andall phases of Human Resources processes, working within HRIS tools, in accordance with companypolicy and statutory/local laws.● Collect, maintain, analyze, and report on various types of key Human Resources metrics to assistmanagement in effective decision making; develop clear visuals to communicate findings.● Prepare documentary requirements for handling labor-related cases.● Review Human Resources trends in the market and assist with execution of changes andimprovements.● Communicate and reinforce the Company's values, philosophies, and Leadership Behaviors to assistin development of a high performing organization.● Investigate employees violations to take appropriate action.● Enhance internal policies and match it with labor law.

The Senior Representative, People Solutions is responsible for assisting with day-to-day HumanResources administrative matters. Provide high quality HR Services to our employees, via email,ticketing and phone. Represent all HR disciplines and perform specialized HR activities including butnot limited to -Onboarding, offboarding, company benefits support, employment and employee relations.Essential Functions/Core Responsibilities:● Assist with implementing all Human Resources activities which include, but are not limited toemployee engagement and relations, compensation and benefits, talent and performance management.● Receive, process, and respond to employee concerns and coordinate with appropriate stakeholders,as necessary, via phone, ticketing system and email.● Assist with collection, maintain, analyze, and report on various types of key Human Resourcesmetrics to assist management in effective decision making.● Prepare documentary requirements for HR Partners handling labor-related cases, as necessary.● Ensure maintenance of accurate and concise records and reports concerning all employee data andall phases of Human Resources processes, working within HRIS tools, in accordance with companypolicy and statutory/local laws.● provide general support for the Human Resources department(s) and related stakeholders, asnecessary

Promoting a positive culture through providing first level contact for employees and conveyingresolutions to assigned areas, properly escalating unresolved queries to the next level of support,tracking, routing and redirecting problems to correct resources ensuring a fair and consistent approachto RCX policies and procedures.Essential Functions/Core Responsibilities:● Responsible for administrating all staff feedback programs (ESS, Skip level, Exit interviews) as perthe standard approaches.● Ensure proper recording, documentation and closure for all employees’ problems and work on futureimprovement and preventive action plans by recommending procedure/Process modifications orimprovements.● Provide HR support to all departments as requested, including investigating employee relationscomplaints, answering human resources questions and following up on inquiries.● Administrates skip level program which includes launching, conducting skip level meetings, follow upon achievements, generating and presenting results analysis.● Administrates exit interview program which includes conducting exit interviews reporting\escalatingspecial cases for concerned parties for quick actions and coordinating for retention in case any, generating and presenting exit interview results.● Conduct HR orientation for all the newcomers on Raya Holding, Raya Contact Center, RCC SOD, andall the recognition programs, Salaries & benefits and the code of conduct.● Bonding with employees to assure their wellness during the SS, PK and certification phase and gettheir requests and inquiries if any, and working on solving them and reporting them to concerned partiesto take the appropriate action.

Responsible for functional data analytics to enhance the level of cost & performance efficiencies.Essential Functions/Core Responsibilities:● Developing and maintaining all reports and recruitment KPI metrics reporting, including trend analysis.● Responsible for the referral program including consolidations and payments.● Responsible for reporting accurate lab figures.● Responsible for other reports and dashboards needed including the weekly batches adherence, quality of hiring, fact sheets and other additional related reports.

Assessing the skills, experience, and qualifications of potential job applicants and inviting suitablecandidates to become part of the business.Essential Functions/Core Responsibilities:● Interviewing and assessing prospective applicants and matching them with vacancies at client companies.● Screening candidates and drawing up shortlists of candidates for clients to interview.● Organizing interviews and selection events.● Planning the advertisement of vacancies.● Helping applicants to prepare for interviews.

Responsible for providing quality and efficient customer service to customers through the managementof his team to include ensuring performance targets and objectives are met.Essential Functions/Core Responsibilities:● Supervises/manages activities and performance of the Account Advisors.● Handles Account Advisors needed for on-job training and coaching.● Monitors transactions to ensure that QA standards are met.● Ensures the Advisor’s KPI’s are met (daily/weekly/monthly).● Manages difficult calls by acting as first line of escalation.● Coordinates, as needed with all supporting function to eliminate any problems affecting the operations.● Adheres to all schedules (Advisors / operations / Monitoring).● Carries out annual performance assessment of team members (Account Advisors and SeniorAccount Advisors).● Monitors incoming call queue (Real Time Display) and performance metrics to optimizeefficiency and maintain even distribution.● Coordinates daily with the Work Force to ensure that the over-and under-rules are properlyemployed to increase Advisors efficiency with required SLA’s and occupancy targets.

Essential Functions/Core Responsibilities:● Monitor legal risk in documentation and giving guidance on the acceptable assumption of risk.● Interpret laws, rulings and regulations for natural and juristic persons.● Conduct legal research and gather evidence.● Ensure that appropriate approvals are in place before documents are executed.● Explain the law and give legal advice.● Offer legal representation at arbitration or mediation hearings.● Draft, review and manage wills, trusts, estates, contracts and deeds.● Manage regulatory and compliance-related services.● Facilitate innovative solutions to client problems