• Configure and deploy new computers, printers, photocopiers, internet routers, and servers to ensure seamless integration into our IT infrastructure.• Manage and maintain accurate inventory of all IT-related hardware, providing regular reports to stakeholders as needed.• Proactively maintain and troubleshoot all IT systems, including software and hardware, to minimize downtime and ensure optimal performance.• Provide timely and effective technical support to employees, resolving software and hardware issues promptly and efficiently.• Conduct daily checks on servers, internet routers, and access points to ensure uninterrupted operation.• Serve as the primary point of contact and liaison between faculty, students, staff, and designated personnel, providing technical guidance and support for networks, enterprise applications, and other systems.• Collaborate with supervisors to complete additional tasks and projects as assigned.

• Provided comprehensive technical support for an integrated traffic managementsystem covering Egyptian motorways.• Worked on a project that included toll systems and vehicular traffic monitoringsystems such as AID cameras, weigh-in-motion, over-height RFID, and radarsensors for road safety and law enforcement.• Collaborated with cross-functional teams and stakeholders to ensure timelycompletion of project milestones.• Conducted system and network diagnostics to identify and resolve technical issues.• Implemented software and hardware updates to roadside equipment, ensuring thatdeployed versions were stable and functional.• Documented troubleshooting and case management actions using a casemanagement system.• Monitored system and network security, and responded to alerts and events asneeded.• Maintained up-to-date knowledge of emerging technologies and industry trendsrelated to ITS.