• Tracking all escalation numbers to reduce the pendency.• Observing on team overall quality to ensure that all teams following the process.• Sending weekly email about Quality Audit for managers visibility• Preparing reports on daily basis about team numbers to reduce their numbers• Presenting on the weekly meetings with (Logistics & Warehouse) to reduce the pendencyand ensure that all teams following the SOP.• Presenting on the WBR to share our function numbers and discuss the challenges• Preparing training sessions for the team about new updates and the process

-Handling KSA disputes, (ASN Forward & Reverse and Grading)-Responsible for the tickets distribution for the ASN disputes team-Daily report ASN Summary (Pendency with the team and other departments & Solved by the team)-Reviewing ASN disputes RCA before going to the next level in approvals-Preparing training sessions about ASN disputes for new joiners -Managing High IC disputes task (Daily report, Following up, and weekly meeting)-Reviewing High IC tickets from IC7 and above on a daily basis-Calling sellers for high IC & High-value disputes for negotiation and obtain their satisfaction - Working on the Audit project on the seller operations department- Perform an audit of the team members to ensure that all teams following the process - Supporting VIP sellers' tickets & Summaries - Supporting any summary needed for any escalation case through the mail.- Supporting in follow up the tickets for the pre-current month- Supporting the India team during the absence of the responsible person by reviewing their tickets and supporting them

-Creating content for all Gonerib platforms -Creating a content plan for the clients that deal Gonerib-Planning and executing campaigns for Gonerib and other clients-Working on the Facebook Ads.

• Established rapport with vendors through proactive communication.• Resolved vendor issues promptly.• Provided vendors with essential information to enhance their partnership with Jumia. • Utilized Salesforce to escalate vendor cases.

Customer service and operation department

Freelance work- Planning and executing online campaigns. - Creating content for Facebook fan page and developing relationships with online influences.- Creating online forms and data sheets for competitions.

- Creating content for Facebook page.- Responsible for Facebook & LinkedIn Account.- Convince clients to set meetings with them.- Creating data sheet in Excel.