Experienced Senior Strategic Customer Success Manager, with a demonstrated history of more than 20 years of working in the Computer Software Industry with a proven background in Customer Success, Technical Account Management, Relationship Management, Business Development and Technical Presales. I am a highly motivated proactive individual with a customer centric focus, who can build and maintain strong relationships at all levels of an organisation. I have a positive attitude, can work on my own initiative and be a key team player when needed to help customers achieve continuous value and optimisation in their Software investments. Greatest Achievements • Won Best International Customer Success Manager of the Quarter October 2021 – Helped secure a $7m Multi Year Renewal with Vodafone • Won Best International Solution Engineer of the Quarter” • Won Best Deal of the Year Worldwide in Micro Focus, with RBS @ £1.75M for my contribution, and it was the Largest Deal in 10 years, since being acquired by Micro focus for the Silk Product Portfolio. • Won a Trip to the Micro Focus Presidents Club in Cancun in FY2017 for my Contribution to the RBS Deal • Won Micro Focus Presales Engineer of the Month in October 2018, for two large Enterprise deals at £1m in revenue. • Achieved Safe 4 Agile Certification in 2018