Ahmed Syed Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

Remote

- Forecast call volumes and staffing requirements based on historical data, trends, and business needs.- Create and maintain accurate staffing to ensure optimal coverage and service level targets are met.- Analyze call center data and provide insights to identify opportunities for improving operational efficiency and performance.- Collaborate with call.

-Developed and implemented an optimized scheduling system, resulting in a 20% increase in productivity and a 15% reduction in overtime costs.-Analyzed historical data and market trends to forecast demand and create accurate production schedules, resulting in a 95% on-time delivery rate.-Collaborated with cross-functional teams to develop long-term capacity.

New Cairo, Cairo, Egypt

• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in complex data sets
• Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
• Work with management to prioritize business and information needs

Cairo, Egypt

• First-class/ Orange money representativeTasks
• Actively support the resolution of customer care related issues.
• Drive and maintain high customer satisfaction through timely and high quality customer service.
• Processing payments.
• Solving customer's problems.
• Training new colleagues.

Marketing And Sales Certificate, Marketing, A

Course, Fundamentals Of Tuning, A

Law, Senior

Diploma Of Education, Mechanical Engineering, A+

Advanced Ecu Tuning Efi And Engine Building, Mechanical Engineering, A+