Job Description:• Leading a strategic team that planning and executing upgrades/expansion initiatives for charging system nodes with utmost professionalism.• Mentored and guided employees to foster proper completion of assigned duties.• Expertly monitored and orchestrated the intricate SDP range migration, showcasing unparalleled expertise and precision at every stage.• Leading the integrating charging system nodes, including SDP, CCN, OCC, AIR, EMM, OLM, NMT, SAPC, and EMA, to ensure seamless synergy and peak performance.• Pioneering the development of highly optimized solutions to expedite time-to-market, showcasing exceptional problem-solving skills and innovative thinking.• Collaborating seamlessly with IN teams, leveraging the full spectrum of system capabilities to craft cutting-edge technical solutions with unwavering professionalism.• Delivering unparalleled third-line support, expertly resolving live customer complaints, and swiftly implementing fixes or enhancements, exemplifying unwavering dedication to customer satisfaction and excellence.

Job Description:• Professionally responsible for the daily operations and maintenance of customers' charging systems, ensuring stability and overall health. Key tasks include:• Providing technical support and operation of Ericsson charging system components, such as SDP, AIR, VS, SUNMC, CCN, RFG, EMM, DWS, and EMA.• Implementing network changes with minimal disruption, while efficiently troubleshooting and conducting critical problem analysis.• Swiftly resolving technical customer issues escalated from front office teams, both internal and external.• Proactively monitoring and troubleshooting to ensure uninterrupted availability of the BSCS IX billing system and Ericsson charging system. Leveraging automation for enhanced operational efficiency.

Job Description:• Proactively identify underlying problems and closely monitor escalation procedures, ensuring adherence to appropriate Service Level Agreements (SLAs), to guarantee swift and effective resolution of issues while maintaining optimal service quality.• Act as a central point for Etisalat employees to request assistance on various Information Technology issues and to aim fixing them and restore normal operations as soon as possible.• Ensure effective customer support in the area of information technology by receiving calls, mails and requests.• Record and track interactions and incidents. Make initial assessment for all requests, attempt to resolve them or escalate to second or third line of support.• Identify problems & monitor escalation procedure relative to appropriate SLA.

Job Description:• Spearhead the operation and administration of the company's internal networks, servers, as well as network security and firewall systems.• Oversee the administration and maintenance of the storage area network (SAN) for optimal performance and reliability.• Demonstrate expertise in handling all aspects of Macintosh system operation, troubleshooting, and maintenance, specifically with macOS X systems.• Lead the design, implementation, and maintenance of network infrastructure, ensuring high availability and seamless connectivity for all users.• Collaborate with cross-functional teams to assess network requirements, plan upgrades, and deploy new technologies to enhance network performance and security.

Job Description:• Responsible for the smooth functioning of information technology by serving as the primary liaison between the technical and non-technical teams.• Maintaining license documentation and renewing upgrades.• Day-to-day support such as installing basic software & provide updates.• Contributes to a company's overall IT strategy.• Provide a monthly report to the CEO on IT department state.

Military service