• Conduct comprehensive financial assessments of clients to determine their mortgage eligibility and affordability.• Provide personalized mortgage advice and recommendations tailored to clients' financial situations and objectives.• Educate clients on various mortgage products, terms, and options available in the market.• Analyse and compare mortgage offers from multiple lenders to help clients secure the most favourable terms and rates.• Maintain up-to-date knowledge of mortgage regulations, interest rates, and market trends affecting the real estate industry in the UAE.• Build and maintain relationships with clients, real estate agents, developers, and other stakeholders in the industry.• Collaborate with internal teams, such as underwriters and loan processors, to ensure smooth and timely mortgage approvals and closings.• Keep accurate records of client interactions, applications, and mortgage transactions in compliance with regulatory requirements and company policies.• To achieve sales targets and submit sales reports to the reporting manager.

-Networked continuously to grow contacts and increase brand awareness and reputation.-Partnered with community groups to plan, execute, and manage service projects, enhancing public profile.-Collaborated with the Marketing Manager to create innovative strategies for optimized campaign results.-Connected with influential people and industry leaders to achieve PR goals.-Built positive, productive relationships with media outlets to maximize brand exposure.-Assist with preparation, delivery, and follow-up of announcements and events, including press conferences, media/analyst/influencer briefings, social events, product launch events-Establish an understanding of influencer mapping and the ability to create a list of relevant key influencers for a client or project-Research client and competitor products and services, develop and apply industry knowledgeMeet influencers, media, and other client stakeholders on a regular basis.-Actively participate in internal creative brainstorms across all agency sectors and apply creative thinking to all aspects of your work

Evaluating credit worthiness by processing loan applications and documentation within specified limits.Analyze active loan files on a regular basis and recommend solutions to speed up the loan process.Interview applicants to define financial eligibility and establish debt payment plans.Obtain relevant information and evaluate applicants' financial status, including credit history, debt-to-income ratio, and appraisal reports, to determine recommendation for loan approvalEnsure all necessary information and documentation is submitted to the loan underwriting department, and is recorded properly in electronic file format.

Ensure that cross-selling off other banking products such as loans, credit cards, deposit accounts, mortgage ,etc. is effected while the Policies are followed and prepare required data prior phone calls.Conduct phone calls with arrears customers, record the outcome of phone calls in the work cards or system.Negotiate arrears settlements and report actions to be taken partial payment, rescheduling or turning case to legal to the team leader.Organize filling / Documents properly to ensure easy access.Finalize daily transactions, and refer any back log to the collection supervisor. Ensure all customers enquiry and complaints are handled promptly and efficiently.

Motive and lead for success, establishing priorities for the team’s activities. Undertake timely and accurate sales reporting to provide weekly visibility of pipelineensuring self and team accurately record data relating to commercial activities.Maintain the highest standards of risk and compliance, ensuring all policies are observed across the team.Ensure that customer satisfaction levels are high & such that customer referrals are generated given good services.

Support customer acquisition and retention strategies.Build rapport to uncover customer preferences and offer them solutions to increase loyalty and retain business.Places policy in follow-up and ensures adherence to arrangements specified.Handle all customer inquiries, requests and complaints to maximize customer satisfaction.Analyze customer feedback, negotiate with customers, implement retention strategies, and compile reports for sales manager

Manage incoming calls handling the customers’ queries and answering questions.Identify and assess customers' needs through active listening to achieve satisfaction.Implement correction or adjustments by taking the correct system actions. Handle complaints by providing appropriate solutions and alternatives with follow ups to ensure resolution