Ahmer Ibrahim Email & Phone Number

With 8 plus years’ experience as an IT Support Officer, I am adept in the maintenance, upgrade, and improvement of multiple systems. Moreover, while on the job experience has afforded me a wellrounded skill set, including first rate organization, I excel at:• Installing and configuring computer hardware, software, systems, networks, printers and scanners.• Wrote and updated technical documents for the team and other departments.• Troubleshooting network or connectivity problems for users or user groups.• Identifying the causes of networking problems, using diagnostic testing software and equipment.• Optimizing tools and procedures for managing the environment.• Consulting with customers to quickly determine problems as well as future computer needs.• Performing repairs quickly, correctly, and ethically.• Disassembling systems and rebuilding or building new ones.• Proficiency with networking and understanding concepts such as VPN, DHCP, DNS, IPv4, IP Subnets.• Configured front end Cisco and other brands IP Phones and worked with the unified communications team.In reviewing the attached resume, you will note that I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop/laptop operations, hardware, and software. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end users can readily grasp. In addition to my experience and personal qualities, I excel under pressure, am skilled at building rapport with both colleagues and other department users, and proficiently handle complex technical issues.Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field

Listed skills include Routers, Networking, Cisco Systems Products, Switches, and 20 others.