Syed Ahmer Salman Ali Email & Phone Number

Certified IT Service Management Expert with two decades of experience in General Management, Service Management, and Technical Management practices in Fertilizer, Power, FMCG, IT Services, and Aviation industries. Key member of the IT leadership team, responsible for the organization’s information systems function to support the ongoing expansion and mission success. Leading the team of 80 years of cumulative experience in Enterprise Infrastructure, Information Security, SAP ERP, Systems, Collaboration, Enterprise Backup, and Recovery solution.Management of three plants (Fertilizer, Power, and Meat) 350-acre campus-wide IT infrastructure and resources to plan, develop, deliver, and support IT services and products to meet the needs of the business. Establishment and execution of the enterprise-wide IT strategy and roadmap, and ensures its alignment with the enterprise's business strategy and the delivery of capabilities required to achieve business success. Enterprise IT Governance focused on Benefits Realization, Risk Optimization, and Resource Optimization through governance and management processes. Strong focus on value co-creation for four dimension of service management: Organization & People, Information & Technology, Partners & Suppliers Value Streams & Processes. Formulate Shift-left and Swarming approaches for improvements, faster resolution times and increase productivity. Identify potential impacts, threats and opportunities for emerging technologies to the organization, use for the service lifecycle and enhances service experience; Artificial Intelligence (AI) / AI-Ops, Robotic Process Automation (RPA), Machine Learning (ML), Deep Fake, Natural Language Processing (NLP), Blockchain, IoT and Cloud. Skills Framework for the Information Age (SFIA) Profile:• IT Management (ITMG) = Level 6• Information Security (SCTY) = Level 6• Enterprise IT Governance (GOVN) = Level 5• Strategic Planning (ITSP) = Level 5• Change Management (CHMG) = Level 5• Financial Management (FMIT) = Level 5

Listed skills include It Service Management, Sap Erp, Sap, Business Intelligence, and 29 others.