• Three years of experience in Information Technology, including two years as a administrator and developer 2+ Years of experience in Salesforce ecosystem Certified Salesforce Administrator and Certified Salesforce Developer (PD1) with good Salesforce experience and management skills• Specialized in Process Builder, Workflows and creating Custom objects, Profiles, Permission sets, Page layouts, Validation rules, Record types, Approval Processes, Flows, Apex classes, Apex triggers, Asynchronous apex, Apex Test Classes, Lightning component, Rest/ Soap API, LWC for automating business logic etc.• Incident management, change management, problem management, configuration management, asset management, and other ServiceNow applications• Performs day-to-day, after-hours, tactical, and strategic efforts associated with ServiceNow• Fluent understanding of project management, Software Development Life Cycle (SDLC) & Application Maintenance.• Highly skilled and experienced Microsoft Dynamics 365 System Administrator in implementing and managing Dynamics 365 applications. Proficient in designing, deploying, and customizing Dynamics 365 CRM and ERP systems. Excellent communication, leadership, and problem-solving skills.• Working closely with project managers, developers, and focus groups to avoid redundancy, minimize expenditures, and improve overall synergy within organization•Relational databases, SQL, SOQL, SOSL, DML, CSS, Visual Studio Code (VSC) •Computer programs such as Microsoft Office