Ahmet Ender Cabi Email & Phone Number

Ankara, Türkiye

• Installing Aselsan CCTV systems including different types of software applications, cameras, radars, announce systems etc. from scratch on different projects by analyzing customer needs.• Managing customer requirements, delivery process and field organization on maintenance processes of projects.• Work collaboratively with customers, sales teams and project/system engineers when necessary to resolve technical and administrative issues.• Responsible with execution of maintenance project carried out at thousands of points throughout Turkey.• Management and coordination of more than 200 field support team members including subcontractors.• Performing technical support within 24 hours SLA duration.• Implementing and developing project standards and processes to better management and ensure all shareholders following same steps.• Performing technical and administrative pre/post sales activities on different types of projects.

İstanbul, Türkiye

• Linux server installation, configuration and administration.• Scripting and automation (ie Shell, Ansible or Python).• Co-operate closely with internal operation teams, solution architects, NOC and Data Center.• Monitor system operations such as fault, configuration, performance management and resolve operational problems which are escalated by L1 and NOC teams in timely manner.• Plan and manage patch and upgrade activities.• Vendor Management (Nokia,Huawei), Incident/Problem Management, Change Management.

İstanbul, Türkiye

• Technical pre/post-sales engineering and professional service support for the 5620SAM/NSP SDN NMS solutions within the EMEA region.• NMS solution, installation and commisioning, upgrade methodology, testing and implementation during pre and post sales phases.• Project support of 5620SAM/NSP installation and upgrade activities.• Validation of upgrade case(s) by staging and demonstrating in NOKIA labs and/or customer site(s).

Istanbul, Turkey

• Provide post sales technical support for various Network Management System (NMS) product lines.• Create and maintain customer relationship on daily basis.• Provide customer satisfied 2nd Level (Tier#2) and 3rd Level (Tier#3) technical support services with strong technical competencies.• Replicate the customer issues in the lab and provide regular status update to the customer.• Independently work on customer assistance request (ARs) for troubleshooting, faster resolution in line with stringent customer restoration/resolution.• Serve as technical support point of contact with 3rd / 4th level support and development centers.• Technical writing like Root Cause Analysis document, creating knowledge base, FAQ and tips, Method of Procedures (MoP).

İstanbul, Türkiye

Virginia Beach, Virginia

Work and travel exprerience to improve my English skills and meet with new cultures.

Ankara, Türkiye

Electrical And Electronics Engineering

Activities and Societies: Motor Sporları Toplulugu, Dans Kulubu

Education record