Role Focus: Ensuring Seamless Product delivery and Customer Success Manage accounts and act as the primary contact for clients, ensuring the success of digitized maps, Mobile and Web SDKs, and Pontr Cloud products, including wayfinding, blue dot navigation, and location analyses. Provide L0 and L1 support to resolve issues ndependently when possible. Coordinate with product and R&D teams via JIRA to resolve complex problems. Strategically manage upselling, cross-selling, contract renewals, and license updates to maximize client satisfaction and retention. Collaborate with global top-nich clients, fostering long-term partnerships and ensure technical and relationship success.

Responsible for Core Network Projects that include Core, IMS(IP Multimedya Subsystem)& OSS(Operation of the Support System) parts, mainly involving Installation, Configuration & Integration of new core nodes. HW Expansion, SW & Licenses Upgrades, Software Deployment.Products : I-SBC, Network Manager, CSCF, Dynamic Activator, Private 5G, Diameter Signalling Controller, MSC/vMSC, License Server.

Ericsson Digital Services CPM Graduate ProgramWorking over diversity functions of domains in Cloud Core and OSS&BSS such as IMS, NFVI, UDM, ENM, EVNFM with experienced Program Manager and comprehensive mentorship program.- Training over XLPM Agile PM Methodology- Creating Baseline for OSS-OCC Projects- Learning Premium Proposal Tool to generate Proposal for Pre-Sales- Resource Allocation Planning Management with Erimatch Tool- Project Financials, Risk , Stakeholder Management with Global Chrones Tools- Tracking Activities in Production Environment- Using Data&Knowledge Management Tool to documentation proliferation (EriDoc)- Setting and managing Project Weekly Meetings Internal & Customers- Preparing all related documentation related to Projects such as SoW, HLD, Project CharterKKTCELL MSC UPGRADEScope : Upgrade of LFB01 and LF02 with the new version.Targets : Improved MGW Selection Mechanism for ISUP RoutesEnhanced User Equipment Capability Analysis, Succesfully Upgrade without affecting NW.Status : CompletedIndustry Connect & 5G SA Demo in Turkcell Conference RoomScope : Demonstrating to customer Milvus AGV& Sick Sensor Device are able to be controlled by Private & Non-Private Network.Targets : Milvus AGV Device is able to connect with Ericsson IC & 5GSA Core Network and need to have ability travel without hitting around thanks to Sick Sensor.Status : CompletedEricsson Private 5G Turkcell Warehouse AGV Safe Crossing Demo(R&D)Scope : Demonstrating to customer Milvus AGV& Sick Sensor Device are able to be controlled by Private & Non-Private Network.Targets : Related components have visited around the Warehouse without crashing around owing to EP5G Frequency of Ericsson Private 5G Core ProductStatus : CompletedINT-AAT (IMS Network Test Automated Acceptance Tests)Targets & Scope: AAT performs large amounts of automated tests during the acceptance and verification phases. Decrease TTM.Status: Completed.

- Measuring and Root-Cause Analysis on KPIs in 8 markets in ME&A with POWER BI- Creating dashboards in excel and POWER BI for SLOB to analyze unexpected Obsolete SKUs- Preparing decks for S&OP meeting for Senior Managers- Supporting Supply Network Optimization Project

Learning Introduction Information on Industrial Robotics Production Cycle.