Ahmet Özkan Email and Phone Number

(432 bedrooms including 57 exquisite suites, 2,027 m2 day-light ballroom, great landscape and event area at the banks of Golden Horn)

(503 Rooms, 63 Residences, 5.900 square meters of meeting space, 28 meeting rooms, 4.000 square meters of SPA)- In charge of hotel operations, directly reporting RVP / General Manager- Special focus on service quality performance has paid-off and put hotel one of the highest performing Luxe properties in Europe in terms of guest satisfaction and quality performance- Reputation performance score increased from 92.16% in 2018 to 93.42% in 2019. - LQA audit average score increased from 93.25% in 2018 to 96.3% in 2019. - Gross Operating Revenue increase in 2019 vs. 2018 is 11%.- RevPar increase in 2019 vs. 2018 is 4%.- Completed major renovation – rejuvenation projects with engineering team

(503 Rooms, 63 Residences, 5.900 square meters of meeting space, 28 meeting rooms, 4.000 square meters of SPA)- In charge of Front Desk, Housekeeping, Laundry, Engineering and Security departments directly reporting to RVP / General Manager- Re-structured operational departments to increase efficiency and effectiveness- Special focus on service quality performance has paid-off and put hotel one of the highest performing Luxe properties in Europe in terms of guest satisfaction and quality performance- Reputation performance score increased from 89 in 2017 to 92 in 2018.- LQA audit average score increased from 89 in 2017 to 93.25 in 2018.

(503 Rooms, 63 Residences, 5.900 square meters of meeting space, 28 meeting rooms, 4.000 square meters of SPA)- Successful implementation of sales and revenue strategies throughout the renovation process- Re-opening of F&B venues with full marketing collateral- Sustaining market leadership and increasing market share on consecutive years

(402 rooms including 55 suites, 7.300 square meters of Convention Centre, 3 restaurants, 5.500 square meters of SPA)(402 rooms including 55 suites, 7.300 square meters of Convention Centre, 3 restaurants, 5.500 square meters of SPA)- Re-shaped hotel strategy and carried hotel from bottom of competition set to number one in 8 months. - Increased RGI above 150 in two years time

(147 rooms including 8 suites, 1 restaurant, 1 bar, 6 Hilton Meetings rooms up to 70, Ballroom up to 260 guests)- Fully responsible of the business development strategy including sales, marketing and revenue and reporting directly to General Manager- Develop, monitor and adjust pricing strategies- Analyzing competitors’ activities and pricing strategy- Analyzing trends of business by market segment, channel and GOB- Managing and reviewing the effectiveness of all sales promotions- Designing and gaining agreement for the hotel’s marketing plan- Implementing all agreed Worldwide, pan European or country marketing and sales promotions, initiatives

(590 rooms including 31 suites, 2 presidential suites, 1 buffet & 1 fine dining restaurant, 2 bars, 30 Hilton Meetings rooms up to 70, Grand Ballroom up to 1,200, Junior Ballroom up to 400 guests)- Maintaining a consistent selling strategy across Fidelio FO, Fidelio S&C, OnQ, ensuring maximum use of availability controls in all systems- Pro-active availability management recommending necessary changes- Preparing and recommending future strategies to Director of Business Development- Developing the Reservations and Group teams to maximize revenue on every call- Checking competitor strategy on a regular basis, reviewing rates and availability- Analyzing production statistics and yield information to identify potential new business, markets, trends and highlighting findings to Sales & Director of Business Development- Completing and analyzing month end reports- Remaining fully conversant with the uses & applications of all systems relating to revenue management- Preparing three – month outlook on a daily basis by market segment and monitoring actual versus forecast for plan achievement - Analyzing and supplying data in the preparation of annual plan and rate reviews

(117 rooms including 2 suites, 1 fine dining restaurant, 1 bar, 10 Hilton Meetings rooms up to 70 guests)

Group CoordinatorHilton Meetings Supervisor