Ahmed Ali Email & Phone Number

New Cairo City, Cairo Governorate, Eg

Head Office , Downtown

Lead the development and implementation of multi-channel digital platforms, including Mobile Banking, Internet Banking, IPN, ATMs, and AI-driven Chatbots, resulting in a significant increase in digital transaction volumes.Spearhead the launch of customized Visa and MasterCard products, meeting evolving customer needs and driving a surge in credit card applications.Execute a comprehensive omni-channel banking strategy to ensure seamless service integration across mobile, online, and in-branch channels, enhancing customer retention.Introduce real-time fraud detection mechanisms that effectively reduce unauthorized transactions across digital channels.Manage cross-functional teams in IT, marketing, and customer service, fostering collaboration and adopting agile methodologies to accelerate the time-to-market for new features.Direct the rollout of a customer-centric mobile application, enabling instant payments for millions of users and significantly enhancing the overall user experience.Ensure compliance with regulatory and security standards in collaboration with the Central Bank of Egypt, establishing a secure and reliable payment infrastructure.𝑨𝒄𝒉𝒊𝒆𝒗𝒆𝒎𝒆𝒏𝒕𝒔:Grow active digital banking users through targeted customer onboarding campaigns.Redesign the mobile banking app interface, resulting in an improvement in customer satisfaction scores.Lead a cross-functional team of over 50 professionals, including IT specialists, project managers, and business analysts, to ensure seamless integration of the IPN with existing banking systems.Position the bank as a leader in digital innovation while contributing to the broader financial inclusion goals of the country by providing faster, more accessible payment options for all Egyptians.

Led the development and successful launch of the QNB Alahli Wallet, achieving a 40% increase in mobile payment adoption within the first six months.Conducted thorough market analysis to identify customer pain points, facilitating the introduction of biometric authentication and personalized financial dashboards.Collaborated with IT and marketing teams to ensure seamless integration of new digital features, resulting in a 30% reduction in customer support calls.Drove a 50% year-over-year increase in mobile banking transactions by introducing instant transfer and bill payment functionalities.Enhanced mobile app usability through data-driven product improvements, leading to a 25% increase in user satisfaction scores.Implemented targeted marketing campaigns that resulted in a 60% boost in new user registrations for mobile banking services.𝑨𝒄𝒉𝒊𝒆𝒗𝒆𝒎𝒆𝒏𝒕𝒔:Achieved a 50% year-over-year increase in mobile banking transactions, significantly elevating customer satisfaction through the introduction of instant transfers and bill payment functionalities.Utilized customer feedback and data analytics to improve mobile app usability, resulting in a 25% enhancement in user experience ratings and fostering greater customer loyalty.Successfully executed targeted marketing campaigns that contributed to a 60% increase in new user registrations for mobile banking services.Improved operational efficiency by adopting Agile methodologies, leading to a 20% reduction in time-to-market for new digital features and solutions.

Oversaw the implementation of card management systems, successfully migrating to EMV chip technology, resulting in a 20% reduction in fraud and enhanced security.Ensured compliance of all digital payment products with PCI-DSS standards, leading to successful audits with no major findings, thereby bolstering customer trust.Introduced cross-border e-payment solutions, facilitating faster settlements and expanding the bank's corporate client base by 25%.Developed and implemented a comprehensive training program for staff on new digital payment processes, leading to a 40% decrease in operational errors and improved customer service.Led the integration of advanced fraud detection systems, enhancing transaction monitoring efficiency and reducing fraud incidents by an additional 15%.Collaborated with IT and business units to streamline payment workflows, achieving a 30% increase in transaction processing speed and enhancing overall user experience.𝑨𝒄𝒉𝒊𝒆𝒗𝒆𝒎𝒆𝒏𝒕𝒔:Designed and implemented a real-time risk monitoring system that significantly reduced fraud incidents, reinforcing the bank's security protocols.Directed the successful transition of debit and credit card systems to EMV technology, ensuring compliance with industry standards and enhancing card security.

Card Center

𝑲𝒆𝒚 𝒂𝒄𝒉𝒊𝒆𝒗𝒆𝒎𝒆𝒏𝒕𝒔:Acquired comprehensive experience across multiple units, including Card Center Reconciliation, Retention, and New Accounts, enhancing overall banking operations knowledge.Assisted in reconciling card transactions, ensuring accurate financial records and compliance with internal controls.Supported the retention unit in formulating strategies to enhance customer loyalty and satisfaction.Collaborated with the New Accounts unit to optimize account opening processes, improving the customer onboarding experience.Conducted thorough audits to identify discrepancies in card transaction records, ensuring accuracy and reliability in reporting.Contributed insights on best practices in card management and customer retention strategies during team meetings.Fostered strong relationships with cross-functional teams, promoting effective communication and collaboration.

𝑲𝒆𝒚 𝒂𝒄𝒉𝒊𝒆𝒗𝒆𝒎𝒆𝒏𝒕𝒔:Managed accounting and settlement operations for e-payment transactions, ensuring a seamless financial data flow for issuers.Oversaw daily adjusting entries, guaranteeing accuracy and compliance through thorough transaction audits and reconciliations.Directed Settlement Unit activities on CBS and CMS platforms, addressing escalated cases and implementing corrective actions as needed.Prepared comprehensive Management Information System (MIS) and Key Performance Indicator (KPI) reports monthly, facilitating informed decision-making and performance evaluation for management.Updated Issuer Settlement Unit procedures to enhance operational efficiency and ensure compliance with regulatory standards.

𝑲𝒆𝒚 𝒂𝒄𝒉𝒊𝒆𝒗𝒆𝒎𝒆𝒏𝒕𝒔:Prepared and posted daily settlement and accounting entries to reconcile breakdowns, enhancing accuracy and efficiency in financial reporting.Processed incoming VISA files and Base II reports, ensuring timely and precise management of financial data within the CMS system.Developed Super Files for debit and credit transactions, facilitating comprehensive transaction tracking and reporting.Monitored unmatched balances between CMS and CBS, implementing corrective actions to promptly resolve discrepancies.Reconciled breakdown acquirer disputes and validated posted entries, upholding high standards of accuracy in financial records.

Master'S Degree, Business Administration (Mba), Good

Bachelor'S Degree, Accounting, Good

English section

High School