Autumn Neil Email & Phone Number

South Bend-Mishawaka Region

Provide user support for all computer hardware, software and applicated related problems at remote sites and corporate location.Analyze problems and requests to identify permanent solutions, user training needs, Service Desk process improvement, and recommendations to eliminate business interruptions.25-50% Yardi support and 50-75% application support.Led by the IT Director.Perform all the above and other duties as assigned in accordance with applicable laws and company policies.

Mishawaka, Indiana, United States

Tier 1 end-user support via phone and email communications. Support of MS Windows and Office, and Aloha Point-of-Sale hardware and RES software and proprietary applications. Remote control software. Documentation of trouble calls and providing timely responses to issues which requires efficient problem-solving skills. Identifying and escalating cases, if necessary, to the appropriate support group. Working closely with store employees and managers, district managers, and regional managers.

Portage (In), Michigan City, South Bend

-Samsung Level 1 & 2 certified-Samsung System certified-Google certified-Soldering-Diagnose, troubleshoot and repair devices-Provide recommendations for problem resolution-Explain complex technical issues to customers in a way that is non-technical and simple-Provide repair and replacement estimates-Ensure that all repairs meet or exceed company quality standards-Customer service-Answer store phone calls -Device management/inventory -Point of sale & customer record maintenance-Unified teamwork

Gary, Indiana

-knowledge of departments within IT services-assisting walk-in students, faculty, staff, and other patrons with IT issues-creating, viewing, and editing tickets in Footprints-answering incoming calls and assisting the caller-troubleshooting and assistance-creation of university IDs-communicating with other departments-communicating with direct supervisors and department directors-professionalism with patrons

Gary, Indiana

-troubleshooting equipment for the department-upgrading/installing classroom lecterns-working with and troubleshooting all classroom technology-answering phone calls from UITS Support Center-viewing and editing issue tickets in FootPrints-setting up AV equipment for events-performing Preventative Maintenance (PM) on classroom lecterns, conference room equipment, and auditorium/theatre lecterns-interacting with faculty, staff, students, and others on a daily basis-working with the department director to achieve department goals-self-starting on projects/tasks

Gary, Indiana

-assisting director with projects-creating/editing Excel documents-making documents accessible-website design