Jonathan Ahn Email & Phone Number

Seoul, Seoul, KR

• Manage and train support desk engineers and respond to escalated tickets as well as VIP support
• Develop homebrew MDT system (Batch & PowerShell) and maintain images, drivers, and software
• Lead projects related to cloud infrastructure and host training sessions for support desk and endusers
• Collaborate with HQ (South Korea) in email migration from internal email system to Office 365
• Provide SME support for M365 services such as Azure AD, Exchange, Teams, and Sharepoint
• Responsible for administering 6500+ Azure Cloud PCs throughout North/South America

New York, New York, US

• Leading migration projects involving Office 365 email, Azure AD, SharePoint, Intune MDM
• Providing on-prem and cloud solutions for physical and virtual servers and workstations
• Configuring and troubleshooting network equipment (routers, firewalls, switches, access points, etc.) from various vendors such as SonicWALL, Cisco, HP, SonicWALL, UniFi, Sophos
• Implementing best security practices with MFA, Mimecast, Threatlocker, SentinelOne, Webroot
• Provisioning backups of servers and workstations via Altaro, Storagecraft, Wasabi, Synology
• Documenting processes and procedures in ITGlue and managing SSL certificates and domains

Maryland Heights, MO, US

• Providing MSP service to 100+ clients and 6500+ endpoints with ConnectWise and LabTech
• Configuring and troubleshooting network equipment (routers, firewalls, switches, access points, etc.)
• Managing cloud products such as O365, Azure AD, OneDrive and hybrid environments
• Maintaining physical and virtual servers and workstations with tools such as Hyper-V and VMWare
• Working with third-party vendors to configure and troubleshoot client’s applications and systems
• Documenting processes and procedures with a team of 50+ engineers with ITGlue

Champaign, IL, US

• Provided workstation, network, and printer support to 50+ units, 2000+ endpoints across campus
• Performed endpoint management via SCCM – OSD, application deployment, and security
• Performed network administration with tools like IPAM, OCS Inventory, and Hyper-V
• Maintained physical and virtual servers and backups, monitoring via Nagios to minimize downtime
• Configured and maintained user accounts and group permissions in an Active Directory structure
• Simplified and automated workflows and processes for recurring projects

Champaign, IL, US

• Promoted excellent customer service to departmental faculty, staff, and students to meet their needs
• Provided hardware and software management and support for Windows and Mac OS workstations
• Ensured quality of user support with Microsoft tools such as AD, DHCP, MDT, and SCCM
• Configured user accounts and group policies to delegate folder access and administrative rights
• Installed local and networked printers and VOIP phones and troubleshooting issues
• Researched new and current technology for unusual setups in offices, classrooms, and labs

• Created budgets based on historical financial data and projected income and expenses
• Generated monthly and annual income statements with detailed financial analysis
• Ensured completeness and accuracy by processing daily income and expense receipts
• Communicated weekly reports to the administration office and teachers

Mas, Accounting

Ba, Accounting