Jonathan Ahn Email & Phone Number

Seoul, Seoul, Kr

• Manage and train support desk engineers and respond to escalated tickets as well as VIP support• Develop homebrew MDT system (Batch & PowerShell) and maintain images, drivers, and software• Lead projects related to cloud infrastructure and host training sessions for support desk and endusers• Collaborate with HQ (South Korea) in email migration from internal email system to Office 365• Provide SME support for M365 services such as Azure AD, Exchange, Teams, and Sharepoint• Responsible for administering 6500+ Azure Cloud PCs throughout North/South America• Configure Azure VMs in appropriate region with requested specifications and software• Troubleshoot issues with Azure VMs and Citrix desktop client• Ensure proper security protocols and best practices are applied

New York, New York, Us

• Leading migration projects involving Office 365 email, Azure AD, SharePoint, Intune MDM• Providing on-prem and cloud solutions for physical and virtual servers and workstations• Configuring and troubleshooting network equipment (routers, firewalls, switches, access points, etc.) from various vendors such as SonicWALL, Cisco, HP, SonicWALL, UniFi, Sophos• Implementing best security practices with MFA, Mimecast, Threatlocker, SentinelOne, Webroot• Provisioning backups of servers and workstations via Altaro, Storagecraft, Wasabi, Synology• Documenting processes and procedures in ITGlue and managing SSL certificates and domains• On-call rotation for after-hours support

Maryland Heights, Mo, Us

• Providing MSP service to 100+ clients and 6500+ endpoints with ConnectWise and LabTech• Configuring and troubleshooting network equipment (routers, firewalls, switches, access points, etc.)• Managing cloud products such as O365, Azure AD, OneDrive and hybrid environments• Maintaining physical and virtual servers and workstations with tools such as Hyper-V and VMWare• Working with third-party vendors to configure and troubleshoot client’s applications and systems• Documenting processes and procedures with a team of 50+ engineers with ITGlue• Provisioning backups of servers and workstations via Datto• Promoting excellent customer service to clients and communicating technical jargon in layman terms• On-call rotation for after-hours support

Champaign, Il, Us

• Provided workstation, network, and printer support to 50+ units, 2000+ endpoints across campus• Performed endpoint management via SCCM – OSD, application deployment, and security• Performed network administration with tools like IPAM, OCS Inventory, and Hyper-V• Maintained physical and virtual servers and backups, monitoring via Nagios to minimize downtime• Configured and maintained user accounts and group permissions in an Active Directory structure• Simplified and automated workflows and processes for recurring projects• Created batch and Powershell scripts to assist daily support and software installation• Developed automated software-packaging processes via Powershell, SCCM, and Jenkins

Champaign, Il, Us

• Promoted excellent customer service to departmental faculty, staff, and students to meet their needs• Provided hardware and software management and support for Windows and Mac OS workstations• Ensured quality of user support with Microsoft tools such as AD, DHCP, MDT, and SCCM• Configured user accounts and group policies to delegate folder access and administrative rights• Installed local and networked printers and VOIP phones and troubleshooting issues• Researched new and current technology for unusual setups in offices, classrooms, and labs

• Created budgets based on historical financial data and projected income and expenses• Generated monthly and annual income statements with detailed financial analysis• Ensured completeness and accuracy by processing daily income and expense receipts• Communicated weekly reports to the administration office and teachers

Mas, Accounting

Ba, Accounting