• Worked with IBM’s cloud database to analyze high-traffic dialog intents and chat log discrepancies.• Worked in an agile environment involving client meetings, daily sync, testing, debugging, solutioning, and version control.• Consulted the client on how they could increase containment on their busiest chatbot through utilizing their current APIs. • Built, tested, deployed, and maintained different environments (dev, test, prod) for multiple chatbots housed in IBM cloud.• Worked with GH & Kubernetes for endpoint management, Salesforce for agent services, and Watson for bot development.• Leading bot enhancement efforts, training new team members on the cloud architecture, and maintaining client relationship. • Developed the initial analysis for a client that helped them understand where their revenue is getting negatively impacted.• Developed a secondary analysis that helped the client identify impacted products and markets for proactive improvements.• Developed a Python script to automate the acquisition, cleaning, and analyses of data from the client’s various databases.• Built part of the data pipeline enabling the client to manage and visualize their data through automated daily reporting.• Presented multiple demos to key stakeholders from different departments who appreciated the flexibility of the solution.• Leading data virtualization efforts, trained new team members on the client’s data architecture, and hosted client meetings.

• Practiced developing research questions and statistical models to gather insight on changing variables and their relationships. • Studied the Traveling Salesman Problem and found an efficient algorithm utilizing convex hull layers and nearest insertion.• Discovered mathematically compliant geometric rules within the optimal solution graphs and translated it to an algorithm.

• Led a team of students across disciplines for a project with limited supervision to develop a tangible solution.• Created an application on Unity using Google API to develop a virtual environment with augmented project-based learning.• Engage in the planning, analysis, design, and implementation stages of the software development life cycle within two months.

• Co-led a cross functional team who executed 12 tournaments and a world championship budgeted at $4MM under six months.• Utilized Jira and Quip to analyze issues, expedite project timelines, and measure performances for operational improvements.• Contributed to workload planning and forecasting related to inventory logistics, which allowed for simultaneous shipments.• Maintained communication on Slack across divisions, management, and external vendors to quickly track and resolve issues.

• Utilized many different systems to maintain and track the distribution of the company's entire technology inventory.• Managed team and player logistics such as their profiles and transportation for both domestic and overseas events.• Troubleshooted tournament computers and participated in game quality assurance to eliminate any issues before LAN.• Played a leading role in planning, executing, and monitoring the company’s sold out annual world championship.

• Identified a strategy to attract the untapped millennial and lower-income market by scoping solutions for outdated practices.• Collected meaningful insights on current buying trends for insurance by conducting surveys and analyzing statistical models.• Developed a new insurance plan with a sustainable pricing model that is profitable and applicable to the consumers’ trends.• Organized weekly meetings to ensure client satisfaction by addressing their immediate concerns and the status of deliverables.• Presented innovative practices to our client' executives, their partners, and industry professionals in large-scale conferences.