Anna H. Email and Phone Number
Anna H. is a UX Research Manager at SEPHORA at SEPHORA. She is proficient in English and Chinese (Traditional). Colleagues describe her as "Anna is a multi-talented researcher with a keen eye for design and user empathy. I had the pleasure of managing Anna at Sephora as we grew our research practice, and was immediately impressed by her tenacity, efficiency and drive. Her ability to take in vague research questions, build a solid research plan and turn data into actionable and thoughtful insights has helped multiple teams at Sephora think more strategically about UX. Our team is incredibly lucky to have her and watch her flourish as a rockstar researcher!" and "Anna is one of the most versatile designers that I’ve ever met. She has the ability to look at problems with keen insight from the big picture to the smallest details. She takes direction and feedback and applies it with finesse the first time, using her innate listening skills. Anna is also such a strong team-player, being the glue that holds the group together if anyone has to miss a day or falls behind. Her willingness to go above and beyond to help her colleagues is hard to find. She is a golden asset for any team. "
Sephora
View- Website:
- sephora.com
- Employees:
- 25577
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Ux Research ManagerSephora Mar 2024 - Present
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Senior Ux ResearcherSephora Mar 2022 - Mar 2024
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Lead Ux ResearcherSephora Mar 2020 - Mar 2022
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Ux ResearcherSephora Aug 2019 - Mar 2020San Francisco Bay Area
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Ux Researcher InternSephora Jun 2019 - Aug 2019San Francisco Bay Area
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Product DesignerFreelance Designer Mar 2019 - Dec 2020San Francisco Bay Area
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User Experience Design Immersive ApprenticeGeneral Assembly Oct 2018 - Jan 2019San Francisco Bay AreaCompany: Patelco Credit Union, one of the largest credit unions serving Northern California communities.Task: Redesign the mobile applicationMy role: UX Designer• Designed a simple two-step budgeting process along with a "Free-2-Spend" feature• Conducted research and synthesized data to provide solutions to reach companies goals and the needs of users• Created user journey map to highlight delightful experiences and critical areas for improvement -
User Experience Designer, Project ManagerBridgit - Distributed Search Protocol Nov 2018 - Dec 2018• Designed an onboarding experience to ensure seamless interaction in addition to a tool that supports users to learn new skills on the web• Designed user research elements and conducted end-to-end user research to gather insights to inform design decisions• Coordinated weekly meetings with stakeholders to report insights and progress updates -
Patient Portal CoordinatorLifelong Medical Care Jan 2018 - Nov 2018Berkeley, California• Redesigned information architecture from home page to patient portal login page to increase accessibility - resulted in increased enrollment to ~200 patients per week• Improved overall patient experience to vital resources by assisting patients from a total of 9 clinic locations in gaining access to their electronic health record -
Project CoordinatorIse Labs Mar 2017 - Jan 2018Fremont, California• Managed 15 account client relationships averaging ~6-10 projects weekly; solving problems that may arise at any point of the project to ensure deadlines are met• Collaborated with engineers and project managers to improve internal software system by providing suggestions to include features to better serve cross-functional teams’ workflows, therefore, increasing overall productivity• Created and maintained comprehensive project documentation, plans, and reports -
Behavior TherapistEaster Seals Bay Area Feb 2016 - Oct 2016• Utilize applied behavioral analysis through play-based therapy to provide services for children on the Autism Spectrum Disorder• Successfully learned to navigate and utilize Microsoft Outlook, JIRA, and Confluence• Maintained open communication with families in order to assist in real-time problems with grace• Completed administrative tasks including but not limited to behavioral data collection, treatment notes, billing, and more depending on each clients’ needs• Attend staff meetings and training to ensure efficient and effective care to all clients -
Tutor, Preschool Teacher AssistantAgape Preschool Nov 2014 - Feb 2016San Jose, Ca• Consulted with parents to address any concerns or questions, then planned and implemented solutions for those concerns.• Organized and coordinated fun field trips and events for students.• Provided homework assistance on a one-on-one and/or group setup with children grades K-6th. -
Preschool TeacherAcademic Stars Nov 2014 - Jun 2015San Jose, Ca• Developed daily lesson plans for phonics-based curriculum for a classroom of about 20-30 children, ages 3 to 5• Facilitated engaging activities that promote an enriching environment• Promoted importance of literacy and early education
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ReceptionistLavande Nail Spa Oct 2013 - Sep 2014San Jose, Ca• Answer customer phone calls and scheduled appointments using salon software, Salon Iris• Hosted and coordinated a high volume of daily guests while maintaining store organization and cleanliness• Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills
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Sales Associate, BaristaTeavana Aug 2012 - Nov 2012San Jose, Ca• Assisted the store manager in merchandising and store layout to feature new items and bestsellers• Maintained thorough knowledge of store merchandise to provide helpful advice to customers• Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills• Consistently met and exceeded sales goals and product quotas by 800 on a plan of 400• Managed store cleanliness and organization on a daily basis -
InternshipAsian Pacific Islander Youth Promoting Advocacy And Leadership (Aypal) Jun 2007 - Jun 2011Oakland, Ca• Developed leadership skills by diversity, planned and facilitated meetings consisting of 40-60 high school and college students• Learned and achieved in applying for grants of $9,000 total• Public speaking at rallies, city council and, emceed events• Massive outreach for campaign including bus, Bart, and business outreach, phone banking, banner drops, posting up lawn signs and networking with many people• Fundraised for a trip to Detroit, Michigan to attend the United States Social Forum• Researched, strategized, and planned for campaigns and events -
ServerNew Chinatown Cafe Jun 2007 - Jun 2011Walnut Creek, Ca• Build relationships with customer to retain and attract more prospective customers• Proficient in overseeing daily operations including sales, labor, ordering food products and inventory• Conducted ‘end-of-day’ support tasks including counting petty cash, preparing and making bank deposits and POS accounting
Anna H. Education Details
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Ux Design Immersive
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Psychology -
Milton Shooing Cultural CenterChinese Language And Literature
Frequently Asked Questions about Anna H.
What company does Anna H. work for?
Anna H. works for Sephora
What is Anna H.'s role at the current company?
Anna H.'s current role is UX Research Manager at SEPHORA.
What schools did Anna H. attend?
Anna H. attended General Assembly, San Jose State University, Milton Shooing Cultural Center.
Who are Anna H.'s colleagues?
Anna H.'s colleagues are Sol Ruiz, Loveness Simon, Jessica Smith, Brittany Pauletich, Lys Dubre, Addy Medernach, Shyana Mason.
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