Alexander Hoffmann Email & Phone Number

Hamburg, Hamburg, Deutschland

Hamburg, Deutschland

Fields of Application as Senior Customer Support Representative / Community Manager:➥ Monitored game reviews across multiple platforms and channels, ensuring a comprehensive understanding of player sentiment and feedback.➥ Crafted timely and personalized responses to player reviews, addressing concerns, providing assistance, and enhancing overall player satisfaction.➥ Engaged with gaming communities to gather insights, foster positive interactions, and strengthen player relationships.➥ Implemented strategies to leverage player feedback for continuous improvement, contributing to enhanced game experiences and increased player retention.➥Adminstration and Maintence of Google Workspace for the Company➥Updating the Company Website with relevant informations➥Communication with QA to report and track bugs & feedback➥Processed Player Feedback and Issues with Helpdesk➥Conducted Game Testing (Limited Scope)➥Moderated Facebook and Instagram Accounts (Limited Scope)Moderated Portfolio:➥ Backgammon➥ Canasta➥ Checkers➥ Crazy 8➥ Farkle 10.000➥ Mills➥ Mondoku➥ Mondoku World➥ Othello➥ Rummy (Single & Multiplayer Version)➥ Solitaire➥ Yatzy

Koblenz, Rheinland-Pfalz, Deutschland

Koblenz, Rheinland-Pfalz, Deutschland

Schwalmstadt, Hesse, Germany

Fields of Application as Senior Helpdesk Suport: ➥ Responsible for comprehensive customer support for German customers.➥ Communication via telephone, e-mail and written correspondence.➥ In-depth technical understanding of our products for visually impaired and blind people.➥ Troubleshooting and device checks carried out.➥ Contact with health insurance companies:➥ Independent communication with health insurance companies.➥ Preparation of delivery bills, invoices and cost estimates.➥ Writing comprehensive cost estimates for health insurance companies.➥ Coordination of the entire communication process.➥ Use of the ticket system:➥ Efficient use of the Winline Mesonic ticket system.➥ Close cooperation with the workshop to monitor repair orders.➥ Communication and coordination:➥ Communication with the incoming and outgoing warehouse.➥ Compilation of hardware for repair orders.➥ Assignment and coordination of field service staff.

Bad Hersfeld, Hessen, Deutschland

Areas of Expertise as Office Administrator:➥ Patient and Family Support Liaison:Provided empathetic support and assistance to patients and their families, fostering a welcoming environment.Addressed inquiries promptly and professionally, serving as a reliable point of contact for concerns.➥ Coordination with Hospital Departments and Staff:Facilitated effective communication and collaboration among hospital departments and personnel.Ensured seamless operations by coordinating with different units and managing information flow.➥ Information Desk Operations:Managed tasks at the information desk, offering guidance and assistance to visitors and staff.Provided accurate information regarding hospital services, procedures, and facilities.➥ Handling Deliveries from External Companies:Oversaw receipt of deliveries from external vendors, including medications and medical equipment.Ensured timely and secure handling of deliveries, maintaining accurate inventory records.➥ Inventory Management and Warehousing:Managed hospital warehouse inventory, tracking stock levels and replenishment processes.Utilized computerized systems for efficient inventory management and accuracy.➥ Administrative Duties and Scheduling:Assisted with administrative tasks such as scheduling, document control, and record management.Contributed to work planning and scheduling, optimizing departmental efficiency.➥ Deputy Departmental Leadership:Supported departmental leadership as deputy, providing guidance and assistance to colleagues.Participated in decision-making processes to enhance departmental effectiveness.➥ Entrance Paperwork Verification:Conducted thorough checks of entry paperwork, verifying vaccination status and compliance with hospital safety guidelines.➥ Patient and Family Relations Management:Acted as a responsive point of contact for patients and families, offering support and assistance with empathy and professionalism.

Bad Hersfeld, Hessen, Deutschland

Position Summary at Amazon.com:➥ Customer Returns Specialist:Managed the efficient processing of customer returns, including issuing refunds and credits as needed.Demonstrated strong problem-solving skills while directly engaging with customers to resolve issues and concerns.➥ Hardware Grading and Testing:Conducted thorough testing and grading of hardware products, ensuring quality and functionality.Reset devices to factory settings and prepared them for resale, contributing to revenue generation.➥ Operating System Proficiency:Worked proficiently on both Windows and Linux systems, demonstrating versatility and adaptability in various technological environments.➥ Assistance in ICQA Department:Provided support in the ICQA (Inventory Control and Quality Assurance) department, contributing to ongoing inventory management efforts.Utilized internal systems to assist with year-round inventory audits, ensuring accurate stock levels and data integrity.

Borken (Hessen), Hessen, Deutschland

Position Summary as Office Administrator:➥ Customer Relationship Management:Managed customer interactions effectively, providing assistance and resolving inquiries via phone, email, and in person.Handled customer orders promptly and accurately, ensuring a high level of satisfaction.➥ Accounting and Invoicing:Conducted bookkeeping tasks, including invoice generation and verification, maintaining accurate financial records.Ensured timely processing of invoices and adherence to financial protocols.➥ Logistics Support:Collaborated with drivers to facilitate deliveries, providing assistance and support during transportation and at delivery locations.Interacted with customers at delivery points, ensuring smooth and satisfactory service.➥ Hardware Assembly and Marketing Material Creation:Assembled PC hardware components, contributing to the production and distribution of computer systems.Created promotional and informational materials independently, showcasing products and services effectively to customers.

Borken (Hessen), Hessen, Deutschland