Andrew Horowitz Email and Phone Number
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Customer insights and analytics leader with experience in management consulting and industry. Adept at collaborating with cross-functional partners to drive business growth and innovation, with a track record of guiding and mentoring high performing teams. Proven expertise in voice of customer analysis, loyalty programs, marketing analytics, product launch, and market research.
Walgreens
View- Website:
- walgreens.com
- Employees:
- 87938
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Senior Director, Customer Insights And AnalyticsWalgreensChicago, Il, Us
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Director Of Customer Insights & Analytics - Marketing, Loyalty, And ResearchWalgreens Mar 2024 - PresentDeerfield, Il, UsExpanded role with additional headcount and scope to encompass full breadth of insights and analytics leadership for marketing, loyalty, market research, and voice of customer programs. Select experience:Spearheaded customer insights efforts for myWalgreens loyalty program, working with business partners and vendors to define P&L, measure performance, scope new benefits, and grow program to ~100 million membersDelivered recommendations to optimize performance of loyalty program offers and promotions, increasing ROI by 20%Analyzed Market Mix Model (MMM) and Multi-Touch Attribution (MTA) data to maximize marketing ROI, achieving returns above industry benchmarksOwn enterprise customer research budget, including planning, forecasting, and vendor contract negotiations
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Director Of Customer Insights - Marketing & LoyaltyWalgreens Jul 2021 - Mar 2024Deerfield, Il, UsManage 10-person multi-layered organization that conducts customer research, measures marketing campaigns, and optimizes customer loyalty programs. Select experience:Led working group that analyzed statistical models and performed scenario planning to recommend marketing investment changes to drive 25 million additional prescriptions filledDelivered audience insights for marketing planning and briefs, collaborating with brand, creative, CRM, media, and agency teams to facilitate personalized campaigns providing $1B incremental EBIT annuallyScoped and directed research to understand customer perspectives on newly proposed healthcare offerings; delivered recommendations to C-Suite to support product design and launch
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Senior Manager, Pharmacy Customer Relationship ManagementWalgreens Mar 2019 - Jul 2021Deerfield, Il, UsManaged eight-person team responsible for defining customer relationship and direct marketing strategy across all healthcare and pharmacy topics; emphasis on creating personalized experiences that enhance patient outcomes and drive incremental revenueDesigned and delivered customer marketing strategy for national COVID vaccine rollout, including personalized communications to combat vaccine hesitancy, improve dose two completion, and provide local availability updates; supported 50MM+ vaccinations across 9,000 retail locationsLeveraged advanced analytics and customer insights to build and execute campaigns for flu shots, Medicare Part D, Rx adherence, and other subjects, providing $200MM+ incremental EBITOwned and managed $7MM annual budget, achieving key KPIs; led vendor negotiations achieving 5% annual cost savings year-over-yearCollaborate with business, marketing, and IT partners to improve cross-functional processes, increasing speed to execution and reducing campaign error rate
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ManagerDeloitte Consulting Aug 2016 - Mar 2019Worldwide, OoDefined project approaches and managed teams to achieve client objectives, with a focus on programs to articulate future-state strategy and drive execution of business goals. Select project experience:Developed go-to-market approach for new consumer technology product, leading to detailed implementation plan for pricing, sales channel strategy, customer support call centers, and marketing for $500M launchEstablished governance framework and directed implementation of agile program to achieve $1B incremental revenue for leading telecommunications provider, successfully launching new customer relationship management platform and operational processes in 1,000+ stores nationallyManaged program with five cross-functional work streams to help software company comply with federal foreign ownership regulations, establishing new business unit to serve federal customer base and boosting expected sales by 200% -
Senior ConsultantDeloitte Consulting Oct 2014 - Aug 2016Worldwide, OoCreated processes to help large wireless carrier successfully implement federal regulatory requirements, improving operational efficiency and leading to favorable third party audit of complianceDeveloped and implemented knowledge transfer procedures for telecom provider engaging in $10B acquisition, ensuring that 20+ functional teams could smoothly incorporate existing data and analyses into post merger activities
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Legislative Director, Us House Of RepresentativesU.S. House Of Representatives Jan 2009 - Jun 2012Washington, Dc, UsServed as senior policy aide to member of Energy and Commerce Committee and managed a team of five direct reports; responsible for all legislative proposals, briefings, and vote recommendationsDeveloped legislation to advance congressman’s agenda on issues including healthcare, telecommunications, technology, and energy policy, increasing number of bills passed by 50%Spearheaded outreach to local government officials and secured more than $50 million in federal funding for infrastructure and public safety projectsDrafted legislation to boost adoption of electric vehicles, increase use of “smart grid” energy technologies, and create clean energy jobs, moving bills to passage in House of Representatives -
Legislative Assistant, Us House Of RepresentativesU.S. House Of Representatives Jan 2007 - Dec 2008Washington, Dc, UsResearched local needs and advised congressman on financial services, foreign affairs, trade, environmental issues, and science policy, providing critical support to his efforts to serve more than 700,000 constituentsIdentified common concerns voiced in thousands of incoming constituent letters and drafted replies, establishing response database for ongoing use
Andrew Horowitz Skills
Andrew Horowitz Education Details
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University Of Michigan - Stephen M. Ross School Of BusinessStrategy And Marketing -
University Of VirginiaForeign Affairs And Spanish
Frequently Asked Questions about Andrew Horowitz
What company does Andrew Horowitz work for?
Andrew Horowitz works for Walgreens
What is Andrew Horowitz's role at the current company?
Andrew Horowitz's current role is Senior Director, Customer Insights and Analytics.
What is Andrew Horowitz's email address?
Andrew Horowitz's email address is ah****@****tte.com
What is Andrew Horowitz's direct phone number?
Andrew Horowitz's direct phone number is +170396*****
What schools did Andrew Horowitz attend?
Andrew Horowitz attended University Of Michigan - Stephen M. Ross School Of Business, University Of Virginia.
What skills is Andrew Horowitz known for?
Andrew Horowitz has skills like Public Relations, Public Policy, Politics, Strategic Planning, Fundraising, Government, Nonprofits, Strategy, Business Strategy, Policy Analysis, Management.
Who are Andrew Horowitz's colleagues?
Andrew Horowitz's colleagues are Warren Hoffman, Marinda Sullivan, Dejeen Salih, Jayeshkumar Kalaria, Brittney Warnes, Freddie Merriweather, Mohammad Alameh.
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