Antti Horppu Email & Phone Number

Sweden

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

P/L owner of the regional Professional Services function.Developing, implementing and maintaining profitable consulting services across the region.Driving successful implementations, ensuring the teams are able to meet project deliverables on time, on scope and within budget.Delivering on financial and operational KPI's.Developing strategic clients and engagements in close collaboration with Commercial teams.

Vienna, Austria

Member of the Executive Team responsible for the general management and financial results of the SS&C Advent organization in EMEA and APAC. Functional P&L owner of the company’s 70 FTE professional services team, including consulting, project management, and client-specific development.Strategic and financial responsibility for the company's 24/7 global offshore center in the Philippines.Leading director-level employees and their teams of 170 workers, fostering a collaborative and client-oriented culture.Building and supporting relationships with strategic C-level clients, identifying risks, protecting substantial revenue, and driving client engagement as the executive sponsor of the largest accounts in the EMEA region.Key achievements include increasing revenue and profit margins, achieving high client satisfaction and KPI scores, and receiving a near-perfect overall audit score for service partner management processes for the offshore shared services center.

Singapore

Led the company's regional consulting, project management, and client support functions.Created a cross-functional delivery team of mixed onshore and off-shore resources which helped to deliver implementation projects at a lower cost and a consistently high quality whilst providing further career opportunities for employees and improving employee retention rates.Spearheaded a strategic change to convert the Offshore Support Center into a Shared Service Center covering other functions such as hosted services, lead management, salesforce administration, service delivery management, and consulting and engagement management.Initiated and sponsored a complex lift-out project of the offshore team from a BPO vendor which enabled the offshore services team to remain operational during Covid-19 nation-wide lockdown as well as sponsored the implementation of a robust Business Continuity Plan (BCP).Key achievements include raising employee engagement and client retention rates, increasing client and employee satisfaction, and avoiding additional costs.

Singapore

Built the best-in-class offshore service center in Manila to serve the company’s global client base across all of the company’s products. Retained all responsibilities to oversee the APAC client support function and continued to develop it so that the company could successfully implement the “Follow the Sun” model for critical client incidents.Key achievements include creating new product teams, accelerating offshore team growth, building a local leadership structure to help further reduce operating costs, and vastly improving consistency.

Singapore

Took over the client support function across the Asset Management and Alternatives Investments market units. Unified the separated local client support teams in Singapore, Hong Kong, and Beijing, and integrated them with the global support function.Continued to own and develop the offshore support center in Manila serving the EMEA and APAC markets.Key achievements include building a Beijing support team that was able to successfully support the whole regional client base and not merely service the domestic China market, yielding financial savings, and improving client service consistency.

Singapore

Was requested to relocate to Singapore and promoted to a management position to build a client support function for the company that serves the regional Asset Management client base. This goal was achieved within a year.Tasked with developing an offshore client support team in Manila to serve the company’s client base in EMEA. Built strong relationships with the regional client base as an acting Relationship Manager to protect revenue and grow client engagement.Key achievements include growing the offshore team, implementing solid performance management practices, and coaching the team to be able to deliver high-quality complex services to the client base.

Dubai

Handled the most complex and high visibility issues for the client base throughout MENA and Europe.Mentored team members and provided input to leadership on team betterment.Key achievements include receiving the Client Satisfaction Award of the Year through client nominations.

Dubai

Led consulting on the implementation of the company’s portfolio management, trade order management, and compliance solutions.Analyzed strategic client workflows and processes to provide recommendations on optimization to increase operations efficiency, accuracy, and availability. Key achievements include demonstrating outstanding utilization rates for billable services during the Global Financial Crisis.

Europe

Implemented company’s portfolio management, trade order management, and compliance solutions at client sites in Norway, Finland, Sweden, Denmark, Switzerland, The Netherlands, Luxembourg, UK, Spain, and Monaco.Key achievements include being voted twice as the EMEA Employee of the Year.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Software Development