Ahqueelah Simmons Email and Phone Number

➢ Worked multiple contracts with this work from home company➢ Answered questions for customers in reference to their retail accounts as well as assisting with tax preparation. ➢ Verified personal information and transferred calls to staff while maintaining a pleasant atmosphere at all times.

➢ Worked multiple contracts with this work from home company➢ Answered questions for customers in reference to their retail accounts. ➢ Verified personal information while maintaining a pleasant atmosphere at all times

➢ Dealt with time sensitive data and information ➢ Answered questions for customers in reference to their credit information ➢ Verified personal information and transferred calls to staff while maintaining a pleasant atmosphere at all times.

➢ Worked closely with clients, team and customers to produce positive results. ➢ Enforced safety procedures in accordance with facility policies and government regulations. ➢ Worked closely with medical staff upon arrival of new clients; checked insurance information and transferred calls to staff while maintaining a pleasant atmosphere at all times.

➢ Inbound calls from Vets in reference to their health insurance ➢ Assisted with locating civilian doctors ➢ Worked in excel spread sheets and other federal programs ➢ Dealt with time sensitive data and information

➢ Answered questions for customers in reference to their health insurance ➢ Reviewed Health Care rules and regulations ➢ Submitted online pharmacy orders ➢ Worked in excel spread sheets and other programs ➢ Dealt with time sensitive data and information

➢ Contacted appellants in reference to their health insurance ➢ Reviewed Health Care appeals ➢ Set up call backs for appellant to have a federal hearing ➢ Worked in excel spread sheets and other federal programs ➢ Dealt with time sensitive data and information

➢ Answered and solving questions ➢ Assisted with placing online orders

➢ Answered multi line phones/switch board ➢ Created attendance spreadsheets ➢ Assisted with student job placement

➢ Created budget reports, and performed internal audits ➢ Handled expenses reports ➢ Issued checks for CEO’s and other employees

➢ Handled functions necessary to facilitate first call resolution and reflect the accurate status ➢ Consulted with customers on the various repayment options via telephone and internet ➢ Researched loan accounts based on confidential information provided by the customer, as well as a review of the account variables