Customer success teams have gone through strategic changes and growth over the past few years. This important strategy and business focus drives toward the outcome of retaining and growing your customer base. As you continue to adapt and change your customer success strategies and tactics, remember this key focus — customer success is not a department, it’s a Culture.I've specialized in the end to end management of technology development programs and business process improvement strategies. I am passionate about customer success and it’s positive outcome - building relationships that last.My skills also include: • Building relationships with stakeholders to develop insight into the root cause of their problems.• Managing accounts, helping to control costs by automating processes and increasing service efficiency.• Providing onsite training and online webinars on new products and services.• Supporting Project Managers in establishing the overall project plan, including schedule development, resource requirements and integration efforts of 3rd-party vendors, and reporting on product adoption.• Leading in projects in order to continuously improve customer success; and providing support to enable stakeholders to leverage technology tools in order to understand trends and opportunities.Thanks for viewing my profile. Please feel comfortable to send me a connection invite. I can also be reached at +1 310.227.1014 | akwon789@gmail.com