Alan Ramsay Email & Phone Number

Breedon On The Hill, Derby, GB

Letchworth Garden City, GB

Twyford, Berkshire, GB

Transformation and optimisation of an IT Shared Services function serving over 13,000+ user-base, spanning Facilities Management and Construction business divisions. Delivered customer-centric service improvements, transforming customer satisfaction and optimising service performance with an ITIL-aligned operational redesign.

Lead the establishment of a new IT Shared Services delivery capability serving 15,000+ users-base. Transformation from an in-house model to a SIAM based outsourced service, leading negotiations for major supplier contracts across areas such as print, end user services, hosting, applications and project services.

Lead the stabilisation of an IT Shared Service organisation serving several federated operating companies and 6,000+ user-base. Successfully delivered the subsequent restructure and successful performance turnaround to complete a transformation to an ITIL-based Shared Service model.

• Successfully delivered a multi-million pound benefits case for the stabilisation and optimisation of several key service functions within a struggling shared service organisation. Successfully established and lead a IT.
• Service: Implemented SLAs, reporting and met agreed performance levels
• Organisational: Transformation of federated IT organisations into a Shared Service
• Technology Projects: Email, WAN acceleration; SAN Storage; Citrix; LAN; Data centre consolidation, VoIP
• ITIL rollout Programme: Change, Request, Incident, Problem & Configuration Management
• ITIL Service Management Toolset Projects.

Frankfurt Am Main, DE

Accountable for defining and delivering a 3 year transformation strategy as well as responsible for Process and Quality management for the UK. Successfully delivered a 3 year transformation strategy to move the business from a volatile, aged IT delivery capability to a fully integrated global IT service delivery platform, enabling the business to.

Frankfurt Am Main, DE

Managing a team delivering commercial Desktop Services to major UK blue chip clients with multiple-thousands of end-users. Worked operational roles across various other technical disciplines and progressed to MIS Manager, responsible for end-to-end IT systems.

Initially a Trainer and progressing to Training Consultant, I delivered a broad portfolio of training courses to major corporate clients such as Deutsche Bank, Deloitte, The Economist, Swiss Re, Societe General and many Government organisations. Training high profile and diverse audiences, often senior leaders at MD/CxO level.Progressing to MIS Manager I.