Andreina H. Email & Phone Number

Florida, United States

Fort Lauderdale, Florida, United States

• Sales
• Provide support to Sales and sales reps to achieve department goals.
• Maintain and update customer contact information.
• Coordinate client forms with the finance department for credit procedures and account updates
• Process quarterly allowances and annual rebates for export accounts based on sales reports analysis.
• Follow up with prospects to determine if an account can be open.

Región Metropolitana De Santiago, Chile

• Supervised and led the After-Sales team in the implementation and execution of actions to achieve a successful Onboarding of customers.
• Established strategies that reduce the Churn Rate and extend the permanence, guaranteeing the maximum customer lifetime value
• Designed and implement strategies to maximize upsells.
• Designed and improve processes, records through improvements to layouts in CRM Salesforce.
• Designed metrics and KPI's of the area based on strategic plan and OKRs, participate and present results and actions in the management committee.
• Analyzed and segment the client portfolio by characterizing its composition according to country, plan, age of upsell. permanence.

Caracas, Distrito Federal, Venezuela

• Sales Manager Lighting & Electrical Conductors (2 people in charge) January 2014 – July 2019 / Venezuela
• Defined sales prices, profit margin and commercial strategy, supported field sales.
• Performed sales forecasting, managed inventory rotation and calculated quantities to be purchased.
• Managed key accounts, special negotiations to ensure fulfillment of goals.
• Ensured the execution of the timely and assertive process of sales of the department, quotation, invoicing, collection, and dispatch of orders.
• Developed the cost structure of the products company's portfolio and major projects, including electrical conductors, pumps, motors, heavy machinery, transformers, water treatment plants.Role: Sales Operations Analyst.

Caracas, Distrito Federal, Venezuela

• Managed sales of Cooper Lightig brand lighting products to distributors nationwide, B2B sales
• Managed sales of Universal Lighting Technologies brand ballasts in distributors nationwide, B2B sales
• Ensured compliance with the profit margin and sales goal of the product line, through the management of prices and discounts of volume purchases.
• Performed monthly sales, profit margin, and inventory reporting for product management.
• Managed participation in government entities tenders.

Venezuela

• Sales Engineer – Suministros Industriales Delta Capital Region (Alpha Group)
• Managed sales of 600V, 5kV, 15kV and 25kV power conductors in distributors in the capital region, B2B sales.
• Increased product portfolio share in distributors and wholesalers.

Caracas, Distrito Federal, Venezuela

• Managed sales and relationship with 3M retailers of electrical products in Capital Region, management of offers and business of key accounts, tenders.
• Provided technical training in products to end users (Electricidad de Caracas, CADAFE) and retailer sales force.
• Identified and increased the participation of other 3M lines and new businesses in the sector.
• Participated and executed projects under Six Sigma methodology that contribute to the growth of the line, elaborated project: homologation of products in the main energy utilities.

Valencia, Carabobo, Venezuela

• At Energy Segment for LATAM office (of Phelps Dodge International Corp during 2006-2009):
• Prepared technical quotations for transmission projects in the region according to customer specifications or electrical standards of each country.
• Analyzed internal BID to give the best option to the customer of the different aluminum and copper cable factories of the group (Venezuela, Brazil, Chile, Costa Rica, Hoduras, Thailand and Zambia) evaluating the best.
• Managed international tenders with the same analysis criteria according to the best position of each manufacturing plant, through the preparation of digital folders for international processes.
• Aspects of interest: Active participation in the ISO 9000 - 14000 and 18000 integrated management system, training as an internal auditor and responsible for the Caracas headquarters in the ISO management system..

Master Of Business Administration - Mba

Ingeniero, Ingeniería Civil De Materiales, Especialidad Metalurgia