Andreina H. Email & Phone Number

Florida, United States

Fort Lauderdale, Florida, United States

Sales• Provide support to Sales and sales reps to achieve department goals.• Maintain and update customer contact information.• Coordinate client forms with the finance department for credit procedures and account updates• Process quarterly allowances and annual rebates for export accounts based on sales reports analysis.• Follow up with prospects to determine if an account can be open.• Follow up on customer sales, goal status and maintain a good business relationship.• Distribute pricelists to sales representatives and house accounts.• Prepare quotes for customers according with pricing structure. • Coordinate with customers agenda for specific events.• Develop sales report and meetings presentations.• Develop department’s monthly report.Marketing/ Digital Assets• Maintain images up to date: take photos, edit, and submit to LIC for approval and maintain digital images files organized and properly named.• Ensure that digital assets (ACES, PIES, and images) are being delivered periodically to Epicor, WHI, Opticat, and customers.• Complete attribute assessments for distributors• Work directly with Director of Marketing and Export Sales to plan marketing campaigns, strategies, timelines, and priorities.• Support team with trainings efforts as needed.• Take independent and creative responsibility for the design and execution of marketing campaigns, catalogs, brochures, promotional flyers and email blasts.• Develop and distribute the New Product Release.• Support training sessions.

Región Metropolitana De Santiago, Chile

• Supervised and led the After-Sales team in the implementation and execution of actions to achieve a successful Onboarding of customers.• Established strategies that reduce the Churn Rate and extend the permanence, guaranteeing the maximum customer lifetime value • Designed and implement strategies to maximize upsells. • Designed and improve processes, records through improvements to layouts in CRM Salesforce. • Designed metrics and KPI's of the area based on strategic plan and OKRs, participate and present results and actions in the management committee. • Analyzed and segment the client portfolio by characterizing its composition according to country, plan, age of upsell. permanence.• Completed project: redesign of the Onboarding process.

Caracas, Distrito Federal, Venezuela

Sales Manager Lighting & Electrical Conductors (2 people in charge) January 2014 – July 2019 / Venezuela• Defined sales prices, profit margin and commercial strategy, supported field sales. • Performed sales forecasting, managed inventory rotation and calculated quantities to be purchased.• Managed key accounts, special negotiations to ensure fulfillment of goals.• Ensured the execution of the timely and assertive process of sales of the department, quotation, invoicing, collection, and dispatch of orders. • Developed the cost structure of the products company's portfolio and major projects, including electrical conductors, pumps, motors, heavy machinery, transformers, water treatment plants.Role: Sales Operations Analyst January 2016 – July 2019• Defined sales goals of the products marketed by the group according to expected growth and projected portfolio.• Performed financial closings and commercial income statement for the management, review of KPI´s of each brand/item, P&L by line.• Managed bidding contracts and projects, costs, and profit. Monitored of compliance with contract objectives. Handled up to USD 7 MM contract.• Reviewed and characterized products in ERP system for report visualization.• Performed inventory analysis in ERP system to achieve zero differences, performed restructuring inventory processes.• Designed management strategies, initiatives and activities of the commercial area according to the global strategic plan, kept compliance panel.

Caracas, Distrito Federal, Venezuela

• Managed sales of Cooper Lightig brand lighting products to distributors nationwide, B2B sales• Managed sales of Universal Lighting Technologies brand ballasts in distributors nationwide, B2B sales• Ensured compliance with the profit margin and sales goal of the product line, through the management of prices and discounts of volume purchases.• Performed monthly sales, profit margin, and inventory reporting for product management.• Managed participation in government entities tenders.

Venezuela

Sales Engineer – Suministros Industriales Delta Capital Region (Alpha Group) • Managed sales of 600V, 5kV, 15kV and 25kV power conductors in distributors in the capital region, B2B sales.• Increased product portfolio share in distributors and wholesalers.

Caracas, Distrito Federal, Venezuela

• Managed sales and relationship with 3M retailers of electrical products in Capital Region, management of offers and business of key accounts, tenders.• Provided technical training in products to end users (Electricidad de Caracas, CADAFE) and retailer sales force.• Identified and increased the participation of other 3M lines and new businesses in the sector.• Participated and executed projects under Six Sigma methodology that contribute to the growth of the line, elaborated project: homologation of products in the main energy utilities.

Valencia, Carabobo, Venezuela

At Energy Segment for LATAM office (of Phelps Dodge International Corp during 2006-2009):• Prepared technical quotations for transmission projects in the region according to customer specifications or electrical standards of each country. • Analyzed internal BID to give the best option to the customer of the different aluminum and copper cable factories of the group (Venezuela, Brazil, Chile, Costa Rica, Hoduras, Thailand and Zambia) evaluating the best alternative in terms of FTA, maritime or land transport, prices, regulations and certifications of each plant, among others.• Managed international tenders with the same analysis criteria according to the best position of each manufacturing plant, through the preparation of digital folders for international processes. • Aspects of interest: Active participation in the ISO 9000 - 14000 and 18000 integrated management system, training as an internal auditor and responsible for the Caracas headquarters in the ISO management system. Development of management indicators, sales forecasts, and participation in the weekly news of the region's energy sector to boost the office's participation in these.

Master Of Business Administration - Mba

Ingeniero, Ingeniería Civil De Materiales, Especialidad Metalurgia