Task Coordination Coordinator: Liaised with internal teams (design, web development, SEO/SEM, content writers, marketing ops, and automation) for following up on assigned tasks, resulting in a 20% improvement in project completion times.Workflow Optimization Expert: Facilitated interaction and workflow between project team members, including third-party service providers, ensuring deliverables are on time, reducing project delays by 15%.Client Relations Manager: Served as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them, contributing to a 25% increase in customer satisfaction scores.Strategic Meeting Facilitator: Collaborated, problem-solved, and strategized upcoming client meetings with team members, leading to a 30% increase in client engagement and meeting effectiveness.Customer Journey Analyst:Reviewed the customer journey, identifying how it’s supported, and took a consultative approach in helping clients overcome issues and achieve goals, resulting in a 35% improvement in customer retention rates.Sales Enablement Strategist: Worked with the sales and marketing team to drill customer references and develop case studies, enhancing lead conversion rates by 18%.Communication and Project Management Guru: Demonstrated strong verbal and written communication, strategic planning, and project management skills, which contributed to a 22% improvement in client success metrics.Process Optimization Specialist: Utilized an analytical and process-oriented mindset to identify bottlenecks and streamline processes, leading to a 20% increase in overall efficiency.Digital Marketing Strategist: Leveraged a good understanding of digital marketing services, including UI/UX, web development, SEO, SEM, marketing automation, and copywriting, to drive successful marketing campaigns and initiatives.

Product Management and Delivery: Led the development of new features of BIGO's audio-based streaming app, IMO, for South Asian Markets by conducting comprehensive research on consumer behavior using various tools, I drove improvements in user experience and monetization. Employing agile methodologies, all new developments resulted in a substantial business growth of close to $1 million.Data Analytics Profiling and Campaign Management: Categorized high-paying user segments among 30 million active users, creating tailored campaigns to enhance user retention and monetization. Integrated all campaign reporting into the dashboard and employed agile methodologies to drive improvements in user experience and monetization.BI (Business Intelligence) Reporting: Collaborated with Data Product and technical teams to syndicate messaging data, implement violations thresholds, report anomalies, and consistently improve product performance.Build User Engagement & Revenue Streams: Identified opportunities for near real-time marketer/user action to increase revenue throughput. Presented regular user engagement data insights to stakeholders, devised plans to achieve KPIs, and enhanced ROI.Data-Driven Analysis and Data Visualization: Defined, tracked, and analyzed key metrics internally for collateral adoption and utilization, optimizing the marketing efficiency of the IMO application. Utilized MS Office and Google Suite to create a diverse range of data visualizations to highlight progress.Stakeholder Management: Managed client requirements and expectations, coordinating with cross-functional teams across countries. Utilized data-driven approaches to identify areas for improvement, conducting deep dive analyses and presenting insights through live dashboards for enhanced visibility.