Provide exceptional customer service at the register, ensuring a positive shopping experience for all customers.Assist with product returns and exchanges, addressing customer concerns to enhance satisfaction.Perform end-of-day closing procedures, including reshelving misplaced items and confirming cash deposits.Utilize basic technology knowledge to advise customers on compatible accessories (e.g., USB-C vs. Lightning cables) and recommend products that meet their needs.Maintain store cleanliness by sweeping and mopping during closing hours.

Gained comprehensive knowledge of retail operations and best practices for successful business management.Ensured compliance with company protocols, including Mass Lottery regulations and tobacco sales, through employee training and oversight.Conducted employee training sessions and implemented retraining every three months to maintain high standards of performance.Managed inventory acquisition and counting, employing both manual counts and collaboration with third-party services to ensure accuracy.Sourced inventory from major suppliers, including Pepsi, Coca-Cola, and National Convenience Distributors, to maintain product availability.Developed proficiency in POS systems and MoneyGram machines; resolved technical issues promptly to ensure seamless transactions and customer service.Assisted customers with bill payments using the store’s computer system, ensuring efficient service delivery.