Ahsan Hanif Email & Phone Number

Riyadh, Sa

Lahore, Pakistan

Special Projects in KSA:• Conducted interviews and focus groups to help identify gaps in the market.• Engaged in route riding with salesmen/mandoobs to understand their pain points.• Analyzed operational workflows of different FMCG sector companies to identify key opportunities and gaps.• Provided relevant solutions to optimize process flows and improve overall efficiencies.• Successfully managed a portfolio of 15+ key accounts, ensuring high customer satisfaction and a retention rate of 95%.• Developed and executed strategic account plans for top-tier clients, leading to a 30% increase in revenue within the first year.• Conducted regular business reviews with clients to assess their satisfaction, address concerns, and identify opportunities for improvement.• Collaborated with the sales team to identify new business opportunities and ensure a seamless transition from sales to onboarding. • Worked closely with the product development team to gather customer feedback and prioritize feature enhancements, resulting in a 50% decrease in customer-reported issues.• Conducted product demonstrations and training sessions for clients, increasing their proficiency and utilization of key features by 30%.• Proactively addressed and resolved customer issues and escalations, maintaining a 90% satisfaction rate and reducing resolution time by 40%.• Prepared and delivered customized performance reports for clients, highlighting key metrics, insights, and recommendations for business growth.• Stayed updated on industry trends, attending conferences and webinars, and sharing relevant insights with clients to drive their success.

Lahore, Pakistan

• Managed a team of 5 persons across Pakistan to strengthen our ties with business partners• Planned & executed deployments at 500+ distributions & increased the revenue contribution• Introduced the online digital training platforms during the Covid-19.• Successfully completed the gap-fit analysis of our Distribution Management System (DMS) with Nestle Pakistan, and Engro Foods which was pivotal for closing the deal with these strategic customers• Worked closely with business partners and help cross-team to optimize the customer experience• Introduced the CRM tools to tracked the SLAs and team performances

Lahore, Pakistan

Lahore, Pakistan

Responsible for planning, executing, and finalizing custom software development projects to achieve total client satisfaction.• Defining project scope, goals and deliverables.• Executing software development projects.• Produce effective technical and project documentation.• Tracking and reporting on the status of projects to stakeholders.• Trouble-shooting software and hardware issues.• Monitoring and measuring performance at a project level.• Drafting and submitting budget proposals.

Lahore, Pakistan

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